Joseph Silberschein
Livonia,MI
Summary
Focused and dedicated insurance professional with [Number] years of experience providing superior customer service and rates for [Type] policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Goal-oriented [Job Title] effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering [Number]-year background generating new business by selling various insurance plans. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Customer-oriented sales professional with [Number] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
Family First Life
Detroit, MI
01.2024 - Current
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Sought out new clients and developed clientele by networking to find new customers.
- Conducted cold calls to generate new business leads.
- Responded to inquiries, resolved issues, and processed claims.
- Provided exceptional customer service to retain loyal clientele base.
- . Achieved sales targets consistently through strong negotiation skills.
Website Owner
Self Employed
Bloomfield Hills, MI
01.2023 - 08.2024
- Collaborated with marketing teams on strategies for driving more traffic to the site through advertising campaigns.
- transferred funds and profits to various partners
- overseen wensite development
- chose products to add to inventory
Sales Associate
grow generation
Livonia, MI
01.2021 - 12.2022
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Scheduled shifts for fellow associates during peak traffic times.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Developed strong rapport with customers to drive repeat business.
- Trained new employees on sales floor procedures and protocols.
- Up-sold various products based off incentivized bonuses
Locksmith Technician
ASAP locksmith
Southfield , MI
01.2013 - 01.2018
- Identified opportunities to upsell additional services or products to customers during service calls.
- Conducted routine maintenance checks of all installed lock systems to identify potential problems before they occur.
- Replaced worn or broken parts in locksets, deadbolts, access control systems and other security devices.
- Evaluated the installation locations of locksets to ensure compliance with local building codes.
- Programmed electronic keypads, card readers and other access control systems based on customer specifications.
- Repaired, maintained and tested existing lock systems to ensure proper operation.
- Provided emergency lockout services when needed.
- Cut keys by code as well as by hand using a variety of machines.
- Ensured proper storage and transportation of inventory items including keys, lock cylinders, safes and related products.
- Installed and repaired locks, door hardware and other security devices for commercial and residential customers.
- Assisted customers with selecting the best type of lock system for their needs.
- Disassembled locksets for repair or replacement of components as necessary.
- Responded to service calls in a timely manner while maintaining customer satisfaction standards.
- Utilized various tools such as picks, tension wrenches and impressioning tools to open locked doors without damage.
- Attended training sessions regularly to stay abreast of latest developments in the field.
- Performed rekeying services on existing locksets to provide new key combinations.
- Provided estimates for labor costs associated with lock installation projects.
Education
High School Diploma -
West Bloomfield High School
West Bloomfield, MI06-2011
Skills
- Lead Development
- Customer Service
- Client Relations
- Client Retention
- Lock Repair
- Smart Lock Configuration
- Access Control Systems
- Gate Lock Repair
- Mailbox Lock Replacement
- Electronic Lock Programming
- Surveillance system knowledge
- Broken Key Extraction
- Code Compliance Awareness
- File Cabinet Locks
- Security System Integration
- Residential Lock Installation
- Keyless entry systems
- Lock Picking Proficiency
- Door Hardware Installation
- Commercial Lock Solutions
- Master Keying Expertise
- Padlock Removal Techniques
- Automotive Locksmithing
- Professional Demeanor
- Interpersonal Communication
- Attention to Detail
- Problem-solving aptitude
- Goal Setting
- Self Motivation
- Time management abilities
- Time Management
- Problem-solving abilities
- Effective Communication
- Multitasking
- Reliability
- Decision-Making
- Hardware Installation
- Continuous Improvement
- Adaptability
- Organizational Skills
- Teamwork and Collaboration
Certification
- Licensed life insurance producer - 2023
- anti money laundering for the insurance industry Training - 2023
- life insurance License - 2023
Timeline
Insurance Agent
Family First Life
01.2024 - Current
Website Owner
Self Employed
01.2023 - 08.2024
Sales Associate
grow generation
01.2021 - 12.2022
Locksmith Technician
ASAP locksmith
01.2013 - 01.2018
High School Diploma -
West Bloomfield High School
- Licensed life insurance producer - 2023
- anti money laundering for the insurance industry Training - 2023
- life insurance License - 2023
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