Joseph Silva
Burlingame,CA
Summary
Motivated Operations Supervisor possessing a Servant Leadership style approach. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Waste Connections Inc.
San Jose, CA
04.2021 - Current
- Monitored employee activities to ensure compliance with safety protocols.
- Conducted safety briefings to inform crews of daily hazards at shifts' start and end.
- Engaged employees through feedback and recognition to foster a safe, energetic environment.
- Oversaw implementation of operational procedures, goals, and objectives.
- Investigated incidents to identify causes and prevent future occurrences.
- Scheduled drivers and equipment to meet daily route requirements efficiently.
- Identified deficiencies and performed root-cause analysis for problem resolution.
- Collaborated with City of San Jose on outreach strategies to enhance recycling compliance.
Supervisor of Station Operations
Alaska Airlines
San Francisco, CA
06.2019 - 10.2020
- Supervised below-wing operations, ensuring timely departures through effective timeline management.
- Investigated irregular flight delays using IATA codes and implemented preventive solutions.
- Inspected ramp activities for compliance with safety and FAA regulations.
- Coordinated aircraft repositioning from remote parking to gates as required.
- Collaborated with System Operation Control during irregular operations to reduce flight delays.
- Addressed ramp issues promptly and reported incidents of inoperable equipment.
- Communicated critical information about crew must rides, aircraft changes, ATC issues, and mechanical delays to Operations Control Center.
Dispatcher - Lead
Alaska Airlines
San Francisco, CA
10.2013 - 05.2019
- Collaborated with multiple business partners to fulfill pre-flight requirements.
- Managed air-to-ground calls, landline calls, and flight information recording to ensure timely departures in high-pressure environments.
- Assisted in training new hires on operational procedures.
- Escorted pilots to aircraft at designated remote parking locations while driving on the ramp.
- Oversaw all activities for inbound and outbound flights, including ramp, cabin, and cargo services.
- Entered data into Smart4Aviation program to manipulate data and generate reports.
Education
Associate of Science - Business Administration and Marketing
Queensborough Community College of the City University of New York
Bayside, NY2006
Skills
- Contracts and vendor agreements
- Staff scheduling
- Regulatory compliance
- Logistics coordination
- Project management
- Incident investigation
- Process improvement
References
James Sandoval, Assistant Manager, Peninsula Sanitation Service, Inc
(831) 297-2375
Mitch Priest
(408)966-6611
Kevin Boyd, District Manager, Waste Connections
(360)448-1978
Certificates
- Smith System Defensive Driving Instructor
- CPR Certified
Timeline
Operations Supervisor
Waste Connections Inc.
04.2021 - Current
Supervisor of Station Operations
Alaska Airlines
06.2019 - 10.2020
Dispatcher - Lead
Alaska Airlines
10.2013 - 05.2019
Associate of Science - Business Administration and Marketing
Queensborough Community College of the City University of New York