Joseph Skonezny
Fountain Valley
Summary
Proven Shift Manager at Project Social with extensive experience across all aspects of restaurant operations, from front of house to back of house. Deeply knowledgeable about the unique challenges and needs of restaurants, making me highly attuned to their sales and operational requirements.
Consistently achieved monthly sales targets at Big 5 Sporting Goods by combining exceptional customer service, in-depth product expertise, and a consultative sales approach.
Known for a collaborative and encouraging management style, I excel at building motivated teams and fostering positive customer relationships. Skilled in analytical problem-solving, independent decision-making, and sound judgment, I am driven to deliver results that enhance both team performance and customer satisfaction. With a dash of humor and a customer-first mindset, I bring energy and reliability to every challenge.
Overview
7
7
years of professional experience
Work History
Shift Manager
Project Social
08.2021 - Current
- Incredibly well versed in all things restaurant and the ins and outs of operation
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Promoted a positive work environment through open communication and constructive feedback.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Sales Associate
Big 5 Sporting Goods
05.2018 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Bachelor of Arts - History
University of California, Irvine
Irvine, CA06-2023
Skills
Impeccable Restaurant Knowledge
Excel in Toast Operations
Analytical
Driven
Hardworking
Personable
Detail Oriented
Quick Learner
Timeline
Shift Manager
Project Social
08.2021 - Current
Sales Associate
Big 5 Sporting Goods
05.2018 - 08.2021
Bachelor of Arts - History
University of California, Irvine
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