Joseph Slaight
Las Vegas,NV
Summary
Adept at elevating customer experiences, I significantly boosted first call resolution rates at MTM Transportation through expert problem-solving and exceptional communication skills. My background in market research and benefits advisement, alongside proficiency in complaint resolution and computer skills, underscores my ability to enhance client satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
MTM Transportation
01.2023 - 07.2024
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
Market Research Associate
Precision Opinion
04.2020 - 12.2022
- Optimized survey design and methodology for increased response rates and more reliable data collection.
- Increased client satisfaction by conducting thorough market research and analysis to identify potential opportunities.
- Recorded accurate respondents' answers during interviews for future reference.
Benefits Advisor
Aflac
07.2019 - 04.2020
- Served as a trusted resource for employees seeking assistance with complex claims issues or disputes with service providers.
- Provided expert guidance during benefit plan design reviews, resulting in optimized offerings for the workforce.
- Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
Cashier
Meijer
08.2016 - 06.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Business Administration And Management
International Business College - Fort Wayne
Fort Wayne, IN07.2016
Skills
- Complaint resolution
- Workload Management
- Customer Service
- Problem-solving skills
- Verbal and written communication
- Inbound phone calls
- Call Center Operations
- Cash Handling
Timeline
Contact Center Representative
MTM Transportation
01.2023 - 07.2024
Market Research Associate
Precision Opinion
04.2020 - 12.2022
Benefits Advisor
Aflac
07.2019 - 04.2020
Cashier
Meijer
08.2016 - 06.2018
Bachelor of Science - Business Administration And Management
International Business College - Fort Wayne
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