Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
M.O.D. /Assistant Manager
Monro Muffler Brake & Service
Rochester
12.2024 - 05.2026
Assisted in managing daily operations and team activities at Monro Muffler Brake.
Coordinated service schedules to ensure timely customer assistance and efficient workflow.
Trained new staff on company policies, procedures, and customer service standards.
Maintained inventory levels and ordered necessary parts for service operations.
Handled customer inquiries and resolved issues to enhance satisfaction at the service center.
Implemented safety protocols to ensure a safe working environment for all employees.
Door Dash Driver
Door Dash
Rochester
01.2022 - 12.2024
Delivered food orders efficiently to various locations within designated timeframes.
Updated customers on order status and delivery details to enhance satisfaction.
Navigated efficiently using GPS technology to optimize delivery routes.
Coordinated multiple deliveries concurrently while ensuring high service standards.
Resolved customer inquiries and issues promptly to maintain positive delivery experience.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Education
N/A - Welding And Small Engine Repair
E.m.c.c.
Rochester, NY
09.1998 - 06.2000
N/A - Welding And Small Engine Repair
E.m.c.c.
Rochester, NY
Skills
Project management abilities
Customer service
Parts ordering
Effective communication
Problem solving
Multi-tasking
Strategic initiatives
The ability to complete daily tasks with limited or no supervision