Joseph Smith
Durham,NC
Summary
A personable and dedicated customer service representative with extensive experience in customer relations; works hard to be a solid team player with upbeat, positive attitude, and proven skills in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success, this makes me an asset in any role and/or organization.
Affiliations
Joyful Connections is a Non-Profit Organization striving to give back to the youth and better the community. The organization has held back-pack drives, provided pencils, colored pencils, pens, books, rain-jackets and even coats, as well as other items to jump start the school year for the community.
Overview
5
5
years of professional experience
Work History
Data Entry/ Front Desk Auditor
Springhill Suites by Marriott
02.2023 - Current
- Reconcile hotels daily account balances, credit card transaction, and cash payments
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Manage, regulate, and maintain all overnight responsibilities on hotel property
- Cross trained in multiple applications to process customer service requests via phone support, email support or live chat
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Educated customers about features, amenities, and future accommodations onsite and in surrounding areas of property
- Record and prepare all daily reports for management and sales department
Assistant Front Desk Manager
Red Roof Inn
04.2018 - 10.2022
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated valuable company information
- Generated data reports, entered company's findings into the database and perform backups
- Assisted customers with hotel services, registration of guests, dining, entertainment, and travel directions
- Kept records of room availability, guests accounts, confirmations, and cancellations for all properties
Education
Film Studies
Full Sail University
Winter Park, FL08.2012
Skills
- Salesforce
- FOSSE
- Efficient and Detail-Oriented
- Technical Support
- Excellent in Accommodations
- Supervisory Experience
- Sales
- Email Support
- Customer Service
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- Shift4
- Live Chat Support
- Microsoft Office
- Billing
- Auditing
Timeline
Data Entry/ Front Desk Auditor
Springhill Suites by Marriott
02.2023 - Current
Assistant Front Desk Manager
Red Roof Inn
04.2018 - 10.2022
Film Studies
Full Sail University
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