Joseph Smith
San Diego,CA
Summary
Strategic Operations Manager with over 35 years of experience leading and overseeing retail and food and beverage business activities. Strong history of devising precise and targeted business operations plans, managing multiple areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and employee engagement initiatives while leading quick and efficient attainment of objectives.
Overview
36
36
years of professional experience
Work History
Store Manager
Rite Aid
02.2022 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Rite Aid
10.2021 - 02.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Approved regular payroll submissions for employees.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Licensed Insurance Producer
Geico
01.2021 - 07.2021
- Provided coverage option information to assist clients in protecting assets.
- Promoted Geico products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Established payment methods for clients to facilitate customer payments and issue receipts.
Senior Retail Operations Manager
San Diego Zoo
02.2010 - 12.2020
- Directed training and performance monitoring for 100 staff members.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Contributed to leadership team for implementing company policies and procedures.
- Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Retail Operations Manager
San Diego Zoo
02.2001 - 02.2010
- Contributed to leadership team for implementing company policies and procedures.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
Banquet Manager
San Diego Zoo
06.1991 - 02.2001
- Oversaw timeliness and quality of food delivery at high-volume events.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Liaised with venue management to monitor logistics and timelines.
- Performed cost-benefit analysis for corporate and social events.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Interpreted instructions to schedule and set up events to client specifications.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Food Service Supervisor
San Diego Zoo
04.1988 - 06.1991
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each evening.
Education
Grossmont College
El Cajon, CASan Diego State University
San Diego, CASkills
- Recruitment and retention
- Inventory evaluation
- Staff training/development
- Employee scheduling
- Relationship building
- Profit and loss management
- Insurance product expertise
- Policy management
- Account management
- Operations management
- Project Management
Timeline
Store Manager
Rite Aid
02.2022 - Current
Assistant Store Manager
Rite Aid
10.2021 - 02.2022
Licensed Insurance Producer
Geico
01.2021 - 07.2021
Senior Retail Operations Manager
San Diego Zoo
02.2010 - 12.2020
Retail Operations Manager
San Diego Zoo
02.2001 - 02.2010
Banquet Manager
San Diego Zoo
06.1991 - 02.2001
Food Service Supervisor
San Diego Zoo
04.1988 - 06.1991
Grossmont College
San Diego State University
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