Joseph Smith
Grosse Pointe Farms,MI
Summary
Effective multitasking departmental leader and problem-solver with strong marketing, customer service and academic background. Seeking Senior Director position for growth and where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Manager of Laboratory Marketing
Ascension St John
Grosse Pointe Woods, Michigan
01.2019 - Current
- Manage department with 4 distinct sub-departments including: Client Services, Laboratory Phone Bank, Atlas/EMR, and Laboratory Outreach Supply
- Develop and maintain relationships with Laboratory Directors and Managers across the Ascension Michigan Market Ministries
- Coordinate the consolidation of the other Ascension Michigan Market Ministries outreach Laboratory work to Ascension St John
- Coordinate the set-up of pre-surgical Covid testing between hospital nursing staff and the laboratory at all MIDET hospitals
- Assisted in the set-up of Covid testing protocols related to specimen handling and transport, result delivery, supply procurement and distribution
- Oversee policy and procedure implementation
- Departmental budgeting
- Manage laboratory contracts with Ascension legal
- Perform associate performance evaluations
- Implement process improvement
- Maintain positive customer relations
- Cultivate a positive work environment to boost departmental and company morale and remote employee retention
- Control all departmental activities to meet all Ascension standards and governmental regulations
- optimize associate scheduling to minimize effects of low staffing on departmental metrics
Senior Client Account Specialist
Ascension Michigan Laboratory Services
Detroit, MI
02.2017 - 01.2019
- Departmental supervisor over Client Account Specialists and Phone bank Departments
- Successful in relocating the Phone Bank Department from the core lab to their new location in the Mack Office Building
- Lead the implementation of the new Nursing Home contract changes and facilitated the signing of the new contracts between the facilities and Ascension Michigan Laboratory Services to establish a positive profit margin
- Introduced electronic schedules and forms into the Phone Bank and other various departments throughout the lab to reduce errors and increase efficiency
- Leadership role in the 17 School Based Health Center and 10 Eastwood Clinic locations
- Spearheaded the reduction of supply costs by facilitating Cytology/Pathology requisitions from a 3 to 2 page form, resulting in an annual savings of $50,000
- Coordinated the writing of the Phone Bank departmental policies and procedures for training and accountability aspects
- Organized and instituted a monthly mail review with the Client Account Specialists with the goal of greatly decreasing the number mailed results to clients and postage costs to the lab
- Leadership role in the development of the Ascension Michigan Laboratory Services website
- Facilitated the implementation the Labworks product in the Nursing Homes for their orders and results to reduce errors, increase efficiency, and increase the quality of their patient care
Client Account Specialist
St John Providence Laboratories
Detroit, MI
06.2004 - 02.2017
- Professional liaison between laboratory and physician office outreach clientele
- Manage large client base of over 200 accounts with over 400 physicians and an annual revenue of $27,500,000
- Leadership role in the introduction and implementation of the Athena EMR product in the St John owned practices
- Expert in resolution of client concerns and problems
- Active member of the laboratory marketing team that develops and implements strategic plans for the system laboratory
- Works with numerous laboratory departments to ensure excellence in customer satisfaction
- Serve as point person/trainer for other Client Account Specialists
University Faculty
Madonna University
Livonia, MI
09.2001 - 12.2016
- Prepare and present lecture material. Classes taught include Hematology, Immunohematology, Hemostasis and Special Procedures
- Design and implement laboratory projects with an emphasis on hands-on experience to further develop aforementioned subjects
- Coordinate student curriculum and activities with program director, students and other university faculty
- Proficient in Microsoft PowerPoint software in the design of lecture presentations given
- Evaluation of student performance- written and laboratory practical examinations as well as professional conduct criterion
- Career guidance and counseling
Medical Technologist
St John Providence Laboratory
Detroit, MI
2001 - 2004
Medical Technologist
Oawood Hospital & Medical Center
Dearborn, MI
2000 - 2001
Education
Medical Technology
Ascension St John School of Medical Technology
22101 Moross Rd, Detroit, MI, 4823607.2001
Bachelor of Science - Medical Technology
Madonna University
Livonia, MI07.2000
Skills
- Customer Service
- Sales and Marketing
- Team Leadership
- Strong Interpersonal Skills
- Coaching and Mentoring
- Teaching
- Cross Departmental Project Management
- Public Speaking
- Client Assessment and Analysis
- Process Implementation
Timeline
Manager of Laboratory Marketing
Ascension St John
01.2019 - Current
Senior Client Account Specialist
Ascension Michigan Laboratory Services
02.2017 - 01.2019
Client Account Specialist
St John Providence Laboratories
06.2004 - 02.2017
University Faculty
Madonna University
09.2001 - 12.2016
Medical Technologist
St John Providence Laboratory
2001 - 2004
Medical Technologist
Oawood Hospital & Medical Center
2000 - 2001
Medical Technology
Ascension St John School of Medical Technology
Bachelor of Science - Medical Technology
Madonna University
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