Joseph Smith
Maple Grove,MN
Summary
Personable candidate with experience working in a fast-paced costumer service environment. Always open to new experiences and ready to learn.
Overview
6
6
years of professional experience
Work History
Operator 1
Resolution Medical
06.2023 - Current
- Operated a variety of machinery to produce parts and components; inspected for accuracy and quality assurance
- Troubleshot minor problems and reported larger technical issues
- Worked with coworkers to complete tasks
- Followed all safety protocols and procedures.
Crew Member
Chipotle
08.2022 - 05.2023
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Collected and returned dirty dishes to kitchen for washed
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Placed orders into POS systems and handled cash and credit transactions
- Cross-trained in multiple positions within the store as needed.
Line Cook
El'mars NY Pizza
04.2022 - 08.2022
- Adhered to health and safety standards of the kitchen environment at all times
- Stocked and maintained prep stations to reduce wait times and shortages
- Communicated effectively with co-workers to ensure timely delivery of orders
- Maintained favorable working relationships with team members.
Service Manager
Chipotle
09.2020 - 03.2022
- Provided exceptional customer service to ensure satisfaction and loyalty
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Communicated with customers in person and by phone to promote issue resolution and good customer service
- Utilized problem solving skills to address challenges that arose during daily operations.
Assistant Manager
Plymouth Grand 15
11.2018 - 09.2020
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Managed operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Tracked store inventories and replenished products according to demand.
Education
High School Diploma -
Orono High School
06.2021
Skills
- Customer Service
- Stocking and Replenishing
- Company Standards
- Valid Driver's License
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Coaching and Mentorship
- Safety protocols
- Efficient multitasking
- Food Storage
- Safe Food Handling
- Productivity and Efficiency
- Multitasking
- Kitchen Experience
- Food Service
Timeline
Operator 1
Resolution Medical
06.2023 - Current
Crew Member
Chipotle
08.2022 - 05.2023
Line Cook
El'mars NY Pizza
04.2022 - 08.2022
Service Manager
Chipotle
09.2020 - 03.2022
Assistant Manager
Plymouth Grand 15
11.2018 - 09.2020
High School Diploma -
Orono High School