Joseph Smith
Spring Branch,TX
Summary
Adept at leading teams and managing operations, I enhanced unit readiness by maintaining 100% accountability of personnel and equipment in the U.S Army and significantly increased repeat business at Bob Jenkins Pest and Lawn Services through exceptional problem-solving and customer service skills. My background in fostering strong client relationships and ensuring high-quality workmanship underlines my capability in multitasking and team leadership.
Overview
37
37
years of professional experience
Work History
Service Manager
Barefoot Mosquitoes and Pest Control
02.2024 - 11.2024
Service Manager
Bob Jenkins Pest and Lawn Services
04.2008 - 02.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Infantry Platoon Sergeant
U.S Army
05.1988 - 05.2008
- Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
- Expedited decision-making processes for higher headquarters with accurate reporting on various aspects of battlefield conditions including enemy activity patterns and terrain analysis.
- Sustained 100% accountability of personnel and equipment by implementing comprehensive inventory management systems.
- Fostered an environment of mutual respect and trust among diverse team members by modeling exemplary behavior, open communication, and empathy towards individual challenges.
- Developed tactical proficiency in subordinates by leading numerous field training exercises and live-fire events.
- Analyzed fighting conditions and led attack and defense operations during ground missions.
- Coordinated with other military branches to execute operations.
- Recommended soldiers for promotion points and awards.
Education
Associate of Arts -
University of Phoenix
Phoenix, AZ06-2009
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
Timeline
Service Manager
Barefoot Mosquitoes and Pest Control
02.2024 - 11.2024
Service Manager
Bob Jenkins Pest and Lawn Services
04.2008 - 02.2024
Infantry Platoon Sergeant
U.S Army
05.1988 - 05.2008
Associate of Arts -
University of Phoenix
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