Joseph Sofranko
Erie,PA
Summary
Proactive Equipment Support Technician and Heavy Equipment Operator with extensive experience in troubleshooting, equipment repair, and masonry. Skilled in operating various heavy machinery, reducing downtime, and ensuring safety protocols. Known for exceptional customer service, effective teamwork, and maintaining high standards in equipment performance and masonry craftsmanship.
Overview
29
29
years of professional experience
Work History
Equipment Support Technician
SUNY Polytechnic Institute
03.2012 - Current
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding facility operation, use and repair.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Applied Hazwoper 40 hr knowledge in professional setting
- CPR certified
Heavy Equipment Operator
Polivka International
05.2011 - 03.2012
- Operated range of heavy equipment on regular basis with advanced skill.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Operated excavators, bulldozers and Quarry trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Masonry Specialist
International Masonry Inc
07.1995 - 05.2011
- Constructed durable, aesthetically pleasing structures using a variety of brick, stone, and concrete materials.
- Assisted in the training of junior masons, improving overall team skill set and productivity levels.
- Repaired damaged masonry work on historical buildings while preserving their original appearance and structural integrity.
- Reduced material waste through careful planning and accurate measurements for various masonry projects.
- Performed regular maintenance on equipment to minimize downtime and maximize longevity of tools used in daily operations.
- Contributed to a safe working environment by following proper safety protocols and procedures during all masonry tasks.
- Operated equipment such as forklifts to move bricks and supplies.
- Followed blueprints or drawings to lay blocks and bricks in correct arrangement.
Education
Masonry Certificate - Masonry
Masonery 2000
Columbus, OH06.2000
Automotive Technician - Automotive Repair
Technical Carriers Institute
Windsor, CT06.1991
High School Diploma -
Schalmont Central High School
Rotterdam NY06.1990
Skills
- Troubleshooting abilities
- Troubleshooting skills
- Attention to Detail
- Highly Professional
- Repair skills
- Teamwork and Collaboration
- Equipment Inspection
- Equipment Repair
Timeline
Equipment Support Technician
SUNY Polytechnic Institute
03.2012 - Current
Heavy Equipment Operator
Polivka International
05.2011 - 03.2012
Masonry Specialist
International Masonry Inc
07.1995 - 05.2011
Masonry Certificate - Masonry
Masonery 2000
Automotive Technician - Automotive Repair
Technical Carriers Institute
High School Diploma -
Schalmont Central High School
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