Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joseph Solicito

Oxford,CT

Summary

Dynamic professional with a proven track record in managing client relationships and driving account growth through strategic planning, budget management, and effective team leadership. Exceptional analytical skills facilitate the assessment of client needs and the delivery of customized solutions that align seamlessly with business objectives. A methodical approach to project management ensures the timely completion of initiatives while minimizing errors. Expertise and a strong work ethic will be leveraged in the role of Account Director to foster continued success and growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Account Director

Findhelp
08.2022 - Current
  • Own retention and upsell/expansion revenue growth within portfolio of payer, provider and state level clients – 96% retention and 210% YoY revenue growth (2024)
  • Work directly with customer success managers and associate principals to ensure we are delivering on individual customer value plans.
  • Build strategic value plans for each client with defined KPI's and outlining how it impacts their organizational success
  • Work with clients to resolve strategic problems and ensure overall partnership value
  • Proactively scope client risk assessment (smelling smoke) to ensure we proactively address them
  • Cross functional collaboration to ensure that all internal stakeholders are at the table to solution for current and future client needs
  • Own C suite client relationships

Senior Account Executive

Gravyty
01.2020 - 07.2022
  • 120% quota achievement and new strategic enterprise customer wins
  • Engage with C-suite and line-of-business owners to position artificial intelligence platform as well as implementation and consulting services (strategic).
  • Establish Gravyty (startup) as the premier AI offering in the NGO/Higher Ed/Healthcare space.
  • Direct selling of platform and advisory services. Setting proper standards through discovery to ensure long-term customer alignment and satisfaction.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
  • Developed and executed comprehensive sales strategies, enhancing customer engagement and retention across key accounts.

Account Manager

Salesforce.org
01.2016 - 01.2020
  • Manage NGO's in New York City and New England for philanthropic partnership with .org. Includes probono engagements, selling the Salesforce platform and engaging C level NGO leaders in thought leadership discussion and events to drive revenue and company mission.
  • #1 NGO Sales contributor for FY2019
  • Execute on custom built sales strategies, by market, vertical and/or solution offerings.
  • Leverage excellent C level relationship building abilities to identify customer needs, requirements, and selling points, customize appropriate solutions, and deliver face-to-face executive presentations and recommendations.
  • Responsible for building out marketing and social campaigns through software solutions and process improvements to help drive global YoY increase in revenue targets and constituent engagement.
  • Personally responsible for maintaining productive relationships and open communication with customers, internal team members, and partners throughout the sales process to ensure that customer requirements, needs, and goals are met.
  • Work productively in a competitive environment to develop sound sales strategies for new solution offerings, motivate and support cross-functional team members, and ensure positive sales results and efficient operations.

Enterprise Account Manager

MobileIron Inc.
01.2014 - 01.2016
  • Present preliminary and secondary value proposition to the customers and partners and prepare final financial agreement to each partner to secure business.
  • Proactively develop and manage partner and base with the goal of consistently maximizing all opportunities, both domestically and nationally, to grow existing accounts, increase new business, and to improve customer satisfaction, retention, and loyalty.
  • Directly responsible for maintaining productive relationships and open communication with customers, internal team members, and partners throughout the sales process to ensure that customer requirements, needs, and goals are met.
  • Maintain the highest level of professionalism while working with a diverse client/account base, display in-depth product knowledge, build rapport with decision makers, and ensure customer needs are met/exceeded.
  • Work productively in a competitive environment to develop sound sales strategies for new solution offerings, motivate and support cross-functional team members, and ensure positive sales results and efficient operations.
  • Manage channel conflict and drive partner conflict resolution.
  • Developed strategic account plans to identify growth opportunities within existing accounts.

Enterprise Channel Account Manager

Sprint/Nextel Communications
01.2009 - 01.2014
  • Maintain full responsibility for leveraging well developed relationship building, partnership development, and consultative selling skills to manage public sector, healthcare and education verticals and distribution channels, establish corporate client partnerships with retail and indirect dealers, and manage State and federal contracts.
  • Apply industry and market knowledge to set strategy and oversee execution, generate sales volume, and to achieve aggressive sales goals.
  • Contribute to sales strategies and processes by evaluating results, improving systems and techniques, analyzing and responding to customer feedback, and developing detailed knowledge of the competitive landscape.
  • Manage the public sector verticals for all of Sprint sales channels in assigned area, manage RFP's and RFI's and contracts to align offerings with customer needs, and ensure reps have contract vehicles in place to facilitate the sale.
  • Leverage excellent relationship building abilities to identify customer needs, requirements, and selling points, customize appropriate solutions, and deliver face-to-face executive presentations and recommendations.
  • Proactively develop and manage account base with the goal of consistently maximizing all opportunities to grow existing accounts, increase new business, and to improve customer satisfaction, retention, and loyalty.
  • Work productively in a competitive environment to develop sound sales strategies for new solution offerings, motivate and support cross-functional team members, and ensure positive sales results and efficient operations.
  • Results: Recognized consistently for performance and results, exceeding aggressive corporate objectives and expectations, and for increasing retail year-over-year gross unit add performance by an average of 148%.

Education

Business / General College Coursework -

Sacred Heart University

Leading People to Higher Performance -

Cornell University

Skills

  • Achieving ambitious sales objectives
  • Government / Public Sector Sales
  • Global Enterprise Sales
  • SaaS sales expertise
  • Leading / Coaching / Mentoring
  • Channel sales management
  • Coordinating the sales cycle
  • Client Relationship Management
  • Contract Negotiation (MSA)
  • Negotiations/Closing Sales Deals
  • Territory/Account Development
  • Partner Development/Strategy
  • Client relationship management
  • Verbal communication
  • Strategic development

Certification

  • December 2006 Overcoming Barriers to Successful Management, Cornell University
  • December 2006 Overcoming Challenges for Leaders and Their Teams, Cornell University
  • December 2014 HP Sales Certification
  • December 2014 Citrix Salesperson Certification

Timeline

Account Director

Findhelp
08.2022 - Current

Senior Account Executive

Gravyty
01.2020 - 07.2022

Account Manager

Salesforce.org
01.2016 - 01.2020

Enterprise Account Manager

MobileIron Inc.
01.2014 - 01.2016

Enterprise Channel Account Manager

Sprint/Nextel Communications
01.2009 - 01.2014

Business / General College Coursework -

Sacred Heart University

Leading People to Higher Performance -

Cornell University

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Joseph Solicito