Joseph Sommer
La Porte,TX
Summary
Energetic and enthusiastic second-year student familiar with the inner workings of front desk management including customer service. Experience with A/V equipment, problem solving situations and troubleshooting issues. Experience both inside a kitchen preparing food to expected quality and in a front counter role maintaining good customer service.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Whataburger Unit 513
03.2024 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
Front Office Assistant
La Porte Independent School District
08.2022 - 05.2023
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Developed and implemented office policies to enhance efficiency in operations.
- Screened visitors and issued badges to maintain safety and security.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
Audio Video Technician
La Porte Independent School District
03.2022 - 05.2023
- Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Programmed and operated audio-visual equipment to support seamless live events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
Education
High School Diploma -
La Porte High School
05.2023
Skills
- Office Equipment Proficiency
- Cash Handling
- Team Goals
- Troubleshooting Issues
- Schedule Management
- Problem-Solving Skills
- Call Transfers
- Food assembly
- Operational Efficiency
- ServSafe
- Verbal and written communication
- Grilling
Accomplishments
- Received Eagle Scout Award Fall 2022
- Completed Eagle Scout Project: Restorative work on a historic cemetery. Experience included budgeting, volunteer management, and project management
- All District Band, Trombone, 2023
- Associate Drum Major, 2021
- Assistant Drum Major, 2022
Timeline
Food Service Worker
Whataburger Unit 513
03.2024 - Current
Front Office Assistant
La Porte Independent School District
08.2022 - 05.2023
Audio Video Technician
La Porte Independent School District
03.2022 - 05.2023
High School Diploma -
La Porte High School
Similar Profiles
Luke HaywardLuke Hayward
Food Server at Whataburger Restaurant Unit 537Food Server at Whataburger Restaurant Unit 537
Michelle GutierrezMichelle Gutierrez
Team Member/ Team Leader at Whataburger Restaurant Unit 1157Team Member/ Team Leader at Whataburger Restaurant Unit 1157
Preston BalderasPreston Balderas
Trainer at Whataburger Restaurant Unit 1122Trainer at Whataburger Restaurant Unit 1122
Brytnee BurkhamBrytnee Burkham
Receptionist at Up Close Beauty MaxReceptionist at Up Close Beauty Max
Mei BrownMei Brown
Senior Assistant Director at Vivaldi Music AcademySenior Assistant Director at Vivaldi Music Academy