Joseph Soper
Petoskey,MI
Summary
Detail-oriented professional transitioning into software development, currently pursuing a Bachelor of Computer Science. Equipped with extensive personal experience in software development and technical support, seeking an entry-level position to leverage skills in cloud-native development. Proven track record in sales and client relationship management enhances the ability to understand user needs and deliver effective solutions.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Auditor
Hampton By Hilton
Petoskey, MI
01.2024 - Current
- Facilitated successful front desk operations for high-volume hotel.
- Maintained high reporting standards through thorough account reviews.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Intuit Technical Support Specialist
Concentrix
United States
08.2022 - 03.2025
- Provided comprehensive technical support to customers via telephone, email and chat.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Maintained up-to-date knowledge of current tax regulations and procedures.
- Helped clients integrate new tax software with accounting software.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
AppleCare Technical Support Specialist
Transcom
United States
12.2021 - 08.2022
- Diagnosed, troubleshot and resolved customer issues related to hardware, software, network connectivity and peripherals.
- Demonstrated excellent customer service skills by providing friendly and courteous assistance to all customers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Automotive Sales
Randy Wise Automotive Team
Fenton, United States
02.2012 - 02.2021
- Established unprecedented new car sales figures within the state of Michigan.
- Ensured compliance with all federal, state, and local regulations governing automotive sales and financing.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
- Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
Education
Bachelor of Science - Computer Science
University of The People
12-2026
Software Development Courses Completed
Coursera
Skills
- Python Development
- Software Development
- API Development and Integration
- Experienced with Google Cloud Platform Solutions
- Microservices Architecture
- Version Control Systems Expertise
- Docker Platform Proficiency
- Customer Support Expertise
- Client Relations
Certification
- IBM Back-end Development Specialization (IBM by Coursera)
- PCEP - Certified Entry-Level Python Programmer (Python Institute)
Timeline
Auditor
Hampton By Hilton
01.2024 - Current
Intuit Technical Support Specialist
Concentrix
08.2022 - 03.2025
AppleCare Technical Support Specialist
Transcom
12.2021 - 08.2022
Automotive Sales
Randy Wise Automotive Team
02.2012 - 02.2021
Bachelor of Science - Computer Science
University of The People
Software Development Courses Completed
Coursera
References
References available upon request.
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