Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Soy

MOUNT VERNON

Summary

Dynamic professional with extensive experience at Sunbelt Rentals, excelling in customer relationship management and problem resolution. Proven ability to optimize all daily operations and enhance service delivery through effective communication and teamwork. Skilled in workflow prioritization and maintaining meticulous records, ensuring customer satisfaction and operational efficiency. Skilled in computer applications and experienced with multiple operating systems

Overview

7
7
years of professional experience

Work History

Dispatcher

Sunbelt Rentals
Mount Vernon
11.2022 - 06.2025
  • Coordinated daily dispatches to optimize route efficiency and resource allocation.
  • Monitored vehicle locations using GPS tracking systems for real-time updates.
  • Communicated with drivers to provide instructions and address concerns promptly.
  • Resolved customer inquiries regarding delivery status and service issues efficiently.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Managed daily delivery and work schedules to maximize coverage.
  • Provided timely updates to customers regarding their orders or requests.
  • Participated in team meetings discussing changes in procedures or processes.
  • Prepared daily work and run schedules.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

Customer Service Representative

Ohio Rental of Mount Vernon
Mount Vernon
04.2022 - 11.2022
  • Assisted customers with inquiries and resolved product-related issues.
  • Processed orders, returns, and exchanges efficiently through the system.
  • Managed customer accounts and updated information in the database.
  • Provided product knowledge and recommendations to customers during calls.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Checkout Cashier

Dollar General
Highland
11.2021 - 11.2021
  • Processed customer transactions efficiently and accurately
  • Maintained clean and organized checkout area
  • Operated cash register and handled payments securely
  • Collaborated with team to ensure smooth store operations
  • Stocked shelves with merchandise during slow periods
  • Verified age for customers purchasing alcohol or tobacco products.
  • Processed credit card transactions accurately and efficiently.
  • Adhered to all company security procedures while operating cash registers.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.

Service Technician

Ohio Rental of Mount Vernon
Mount Vernon
03.2018 - 09.2020
  • Assisted customers with equipment selection and usage guidance during rentals.
  • Conducted routine maintenance checks on rental inventory for optimal performance.
  • Collaborated with team members to streamline repair processes and improve service delivery.
  • Communicated effectively with customers to address concerns and provide solutions.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Examined previously completed work for accuracy.
  • Trained new team members on service processes to increase productivity.
  • Maintained tools and equipment to ensure safety and operational efficiency.

Education

High School Diploma -

Griffith High School
Griffith, IN
06-2017

Skills

  • Customer relationship management
  • Communication coordination
  • Problem resolution
  • Team collaboration
  • Time management
  • Attention to detail
  • Workflow prioritization
  • Conflict resolution
  • Customer service
  • Credit card payment processing
  • Product knowledge
  • Professional telephone demeanor
  • Customer relations
  • Refunds processing
  • Complaint resolution
  • Critical thinking

Timeline

Dispatcher

Sunbelt Rentals
11.2022 - 06.2025

Customer Service Representative

Ohio Rental of Mount Vernon
04.2022 - 11.2022

Checkout Cashier

Dollar General
11.2021 - 11.2021

Service Technician

Ohio Rental of Mount Vernon
03.2018 - 09.2020

High School Diploma -

Griffith High School

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