Summary

Overview

Work History

Education

Skills

Certification

Timeline

Joseph S. Palich

Wichita,KS

Summary

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

years of professional experience

Certification

Work History

Branch Manager

JPMorgan Chase Bank

04.2024 - Current

Mentored staff to improve performance and foster professional development.
Led branch operations to enhance customer satisfaction and service delivery.
Implemented strategic initiatives to drive sales growth and market penetration.
Analyzed branch performance metrics to identify areas for improvement and efficiency.
Developed and executed training programs for new employees on operational processes.
Ensured compliance with banking regulations through rigorous oversight and audits.
Cultivated relationships with clients to promote financial products and services effectively.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Manger

Emprise Bank

01.2022 - 01.2024

Managed daily operations, ensuring compliance with banking regulations and policies.
Supervised staff performance, providing coaching to enhance customer service delivery.
Implemented strategies to improve branch efficiency and streamline processes.
Developed and maintained relationships with clients to drive business growth.
Analyzed financial reports to identify trends, informing decision-making for branch initiatives.
Conducted regular training sessions for staff on new products and services.
Collaborated with senior management to align branch objectives with organizational goals.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Submitted loan applications to underwriter for verification and recommendation.
Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.

Personal Banker II

Emprise Bank

01.2020 - 01.2022

Assisted clients with account openings, transactions, and inquiries to ensure excellent customer service.
Educated customers on banking products and services to enhance financial literacy and engagement.
Processed loan applications and documentation accurately, supporting timely approvals for clients.
Collaborated with team members to streamline branch operations and improve service efficiency.
Resolved customer issues promptly, fostering positive relationships and repeat business opportunities.
Maintained knowledge of current financial products to provide tailored solutions for clients' needs.
Supported marketing initiatives by promoting special offers and events within the community.
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Financial Service Representative

Credit Union of America

01.2018 - 01.2020

Provided exceptional member service, addressing inquiries and resolving issues efficiently.
Assisted in processing loan applications, ensuring compliance with regulatory standards.
Utilized financial software to maintain accurate member records and transaction histories.
Supported marketing initiatives by promoting credit union products and services to members.
Conducted financial assessments to identify member needs and recommend suitable solutions.
Participated in training sessions to enhance product knowledge and improve service delivery skills.
Maintained up-to-date knowledge of industry trends and changes affecting financial services operations.
Worked closely with management to strategize sales techniques to increase branch production and customer service.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Managed multi-million-dollar portfolios, ensuring compliance with industry regulations and company policies.

Universal Banker III

Bank of the West

01.2016 - 01.2018

Assisted customers with account inquiries and transactions, ensuring efficient service delivery.
Processed loan applications and facilitated funding, enhancing customer satisfaction and trust.
Educated clients on banking products and services, improving overall financial literacy.
Managed daily cash handling procedures, maintaining accuracy in financial transactions.
Collaborated with team members to streamline branch operations, increasing efficiency and workflow.
Resolved customer issues promptly, fostering strong client relationships and loyalty.
Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

Relationship Banker

JPMorgan Chase Bank NA

01.2004 - 01.2016

Assisted clients with account inquiries, ensuring prompt and accurate responses.
Provided personalized banking solutions to meet individual client needs and financial goals.
Supported cross-selling efforts by recommending relevant products and services based on client profiles.
Educated clients on digital banking tools, enhancing their online banking experience and engagement.
Collaborated with team members to streamline processes, improving overall service efficiency and customer satisfaction.
Conducted thorough compliance checks to ensure adherence to federal regulations and bank policies.
Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Collaborated with branch team members to improve overall performance and achieve sales targets consistently.

Small Business Banker

JPMorgan Chase Bank NA

01.2004 - 01.2016

Developed tailored financial solutions to meet diverse client needs.
Conducted in-depth assessments of client financial situations to provide strategic advice.
Managed client relationships, ensuring high levels of satisfaction and retention.
Educated clients on various banking products, enhancing their financial literacy.
Ensured compliance with banking regulations while processing transactions efficiently.
Supported small business clients in navigating funding options for operational needs.
Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
Developed a reputation as a trusted advisor by consistently exceeding customer expectations and providing sound financial guidance tailored to each client''s unique needs.
Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.

Manager on duty

JPMorgan Chase Bank NA

01.2004 - 01.2016

Supervised daily operations to ensure compliance with banking regulations and internal policies.
Trained team members on customer service standards and operational procedures.
Resolved customer inquiries and issues efficiently, enhancing client satisfaction.
Monitored transaction processing for accuracy and adherence to protocols.
Coordinated staff scheduling to optimize branch coverage during peak hours.
Trained employees in essential job functions.
Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Sales and Service Associate

JPMorgan Chase Bank NA

01.2004 - 01.2016

Assisted clients with account inquiries, providing accurate information and enhancing customer satisfaction.
Processed transactions efficiently, ensuring compliance with banking regulations and internal policies.
Collaborated with team members to streamline operations and improve workflow efficiency within the branch.
Educated customers on bank products, helping increase product awareness and supporting sales initiatives.
Maintained organized records of customer interactions, contributing to improved data accuracy for reporting purposes.
Developed strong relationships with clients through proactive communication and personalized service approaches.
Participated in training sessions to enhance knowledge of banking systems and improve service delivery skills.
Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
Collaborated with team members to streamline processes and improve overall service efficiency.
Developed strong relationships with clients through consistent communication and excellent service delivery.

Teller-Teller transactions

JPMorgan Chase Bank NA

01.2004 - 01.2016

Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
Resolved customer inquiries and issues, providing exceptional service to enhance client satisfaction.
Collaborated with team members to streamline operations, improving workflow and service delivery.
Promoted bank products and services, contributing to overall branch performance and sales goals.
Assisted in balancing cash drawers daily, maintaining accountability for financial transactions.
Conducted routine audits of cash handling procedures, identifying discrepancies and implementing corrective actions.
Trained new tellers on operational procedures and customer service protocols to enhance team efficiency.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Processed customer transactions promptly, minimizing wait times.

Telephone Banking

JPMorgan Chase Bank NA

01.2004 - 01.2016

Assisted customers with account inquiries and transactions, ensuring prompt and accurate service.
Resolved customer issues through effective communication and problem-solving techniques.
Processed loan applications, maintaining compliance with bank policies and regulations.
Educated clients on bank products to enhance customer satisfaction and retention.
Utilized banking software for transaction processing and record management accuracy.
Monitored account activity to identify potential fraud or discrepancies proactively.
Provided training support for new employees on systems, procedures, and customer service standards.
Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.

Education

High School Diploma -

Mesquite High School

Gilbert, AZ

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Mesa Community college

Mesa, AZ

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Chandler Gilbert Community College

Chandler, AZ

Skills

Branch operations management
Customer service
Customer relationships
Excellent time management skills
Excellent work ethic
Coaching and mentoring
Relationship building and management
Client relationship management

Strong team-builder
Verbal/written communication
Operations management
Decision-making
Cash handling
Team player
Training and development

Certification

Series 6 Securities License
Series 63 Securities License
Arizona Life and Health License
Registered with NMLS
Arizona Notary
Kansas Notary

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Chandler Gilbert Community College

High School Diploma -

Mesquite High School

Summary

Overview

Work History

Branch Manager

Branch Manger

Personal Banker II

Financial Service Representative

Universal Banker III

Relationship Banker

Small Business Banker

Manager on duty

Sales and Service Associate

Teller-Teller transactions

Telephone Banking

Education

High School Diploma -

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Skills

Certification

Timeline

Branch Manager

Branch Manger

Personal Banker II

Financial Service Representative

Universal Banker III

Relationship Banker

Small Business Banker

Manager on duty

Sales and Service Associate

Teller-Teller transactions

Telephone Banking

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High School Diploma -

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