Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Joseph Sparkman

Big Stone Gap,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Expert

Intuit
10.2024 - Current
  • Responded to customer requests for products, services, and company information
  • Provided walkthrough of new software for new customers
  • Managed personal information between different customers
  • Assisted with choosing best selection of products based on customer needs
  • Consistently met Quality scores of at least 95+ on a weekly basis

911 Dispatcher

Perry County Sheriff's Office
01.2024 - 10.2024
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Communicate effectively with emergency service personnel to provide updates and relay critical details.
  • Handle multiple tasks under pressure, maintaining a calm and efficient demeanor in high-stress situations.
  • Answered calls from automatic routing system and took basic information from callers.
  • Handled up to 50 calls throughout a 12-hour shift

Customer Service Associate

Lowes
04.2023 - 01.2024
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Operated as a cashier, processing transactions accurately and assisting customers with purchases.
  • Sold installation services for home renovations, helping customers select and schedule appropriate options.
  • Stocked shelves and ensured accurate product displays.
  • Assisted in inventory management, conducting counts, and maintaining accurate records.
  • Awarded Employee of the Month 4 times throughout employment

Temporary Disaster Relief Worker

FEMA
02.2023 - 04.2023
  • Assisted in rebuilding homes affected by the Kentucky Flood of 2022, restoring damaged structures.
  • Coordinated the distribution of donated supplies and food to flood victims across Knott County, KY.
  • Worked collaboratively with local communities and other disaster relief organizations to provide essential support to displaced residents.

Campground Maintenance Supervisor

Jenny Wiley State Resort Park
02.2022 - 02.2023
  • Managed campsite reservations, ensuring a smooth booking process for guests.
  • Cleaned and maintained campsites and public restrooms to uphold park cleanliness standards.
  • Operated cash registers and assisted with customer transactions.
  • Provided excellent customer service, handling inquiries and offering information on the park's history.
  • Played a key role in disaster relief during the Kentucky Flood of 2022 by delivering food and supplies to displaced individuals using the campsite as a temporary shelter.

Customer Service Associate

Lowe's Home Improvement
02.2019 - 02.2022
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Operated as a cashier, processing transactions accurately and assisting customers with purchases.
  • Sold installation services for home renovations, helping customers select and schedule appropriate options.
  • Stocked shelves and ensured accurate product displays.
  • Assisted in inventory management, conducting counts and maintaining accurate records.
  • Earned 3 Service Stars and received accommodations from managers for outstanding performance.

General Laborer

Knott County Sportsplex
09.2015 - 02.2019
  • Manged multiple events a day across entire location
  • Operated cash registers and processed transactions accurately.
  • Collected and maintained confidential personal information from clients.
  • Provided friendly and efficient customer service to visitors.
  • Handled food preparation and ensured compliance with health and safety standards.
  • Assisted in the planning and execution of events, helping to coordinate logistics and manage guest services.

Education

History

Alice Lloyd College
Pippa Passes, KY

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Microsoft Excel
  • Microsoft Word
  • Call center experience
  • Data entry proficiency
  • Complaint handling
  • Scheduling
  • Payment processing

Certifications

IC3 Certification, Microsoft Office Certification

Timeline

Customer Service Expert

Intuit
10.2024 - Current

911 Dispatcher

Perry County Sheriff's Office
01.2024 - 10.2024

Customer Service Associate

Lowes
04.2023 - 01.2024

Temporary Disaster Relief Worker

FEMA
02.2023 - 04.2023

Campground Maintenance Supervisor

Jenny Wiley State Resort Park
02.2022 - 02.2023

Customer Service Associate

Lowe's Home Improvement
02.2019 - 02.2022

General Laborer

Knott County Sportsplex
09.2015 - 02.2019

History

Alice Lloyd College

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