Joseph Speights
Houston,TX
Summary
Driven Assistant Manager with a proven track record at Rich's Car Wash, enhancing customer retention through top-notch service and staff training. Excelled in team motivation and customer relations, significantly improving operational efficiency. Skilled in problem-solving and policy enforcement, ensuring a seamless customer experience and a well-maintained workplace.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Rich's Car Wash
03.2023 - Current
- Generated repeat business through exceptional customer service.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and Training of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shop Hand
Ashford Memorial Auto Repair
09.2023 - 08.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
High School Diploma -
Home School
Houston, TX07.2023
Skills
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Policy Enforcement
Customer Service
Problem-Solving
Training and Development
Timeline
Shop Hand
Ashford Memorial Auto Repair
09.2023 - 08.2024
Assistant Manager
Rich's Car Wash
03.2023 - Current
High School Diploma -
Home School
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