Summary
Overview
Work History
Education
Skills
Websites
Certification
Fitness
Accomplishments
References
Timeline
Generic

Joseph Spero

Haverhill,MA

Summary

Proven to excel in customer-oriented roles, I leveraged my product knowledge and teamwork skills at Cedardale Health + Fitness to enhance service efficiency and customer satisfaction. . My adeptness at handling high-pressure situations underscores my commitment to excellence and positive customer interactions. I'm very familiar and balancedly skilled in using POS systems and maintaining security with sensitive information. Strive to contribute to a positive and efficient work environment. Proactive and goal-oriented, with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Cedardale Health + Fitness
Haverhill, MA
08.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
  • Used POS system to enter orders, process payments and issue receipts
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue
  • Redeemed coupons to discount purchases
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Processed customer orders and accurately handled payment transactions
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Greeted customers at counter to fulfill requests and answer questions
  • Prepared and served various food and drink items to customer specifications in fast-paced environments
  • Developed and maintained positive relationships with customers to enhance service
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands
  • Demonstrated knowledge of menu items and corresponding ingredients
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings

Employee

Refined Home Services
Atkinson, NH
07.2020 - 07.2021
  • Followed all relevant traffic laws and safety regulations
  • Utilized GPS and other navigation tools to plan routes and stay on schedule
  • Achieved safe driving records by consistently following traffic rules and regulations
  • Delivered goods and products to customer on time and in excellent condition
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Skilled at working independently and collaboratively in a team environment
  • Removed trash and debris before and after mowing for safe and clean work site
  • Ensured cleanliness of facility, performing routine maintenance tasks such as sweeping, mopping, and trash removal

Education

Business Major -

Merrimack College
North Andover, MA
05.2026

Associate of Arts - Liberal Arts

Northern Essex Community College
Haverhill, MA
05.2024

High School Diploma -

Haverhill High School
Haverhill, MA
06-2022

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Product Knowledge
  • Refund handling
  • Customer Assistance
  • Honest and Dependable
  • Teamwork and Collaboration
  • Attention to Detail
  • Organized and Efficient
  • Order Taking

Certification

  • Associates Degree: Liberal Arts, Northern Essex Community College
  • Tip Certification (Alcohol beverage Server)
  • Gaining the RIGHT Experience for Your Sports Career - Certificate, workinsports.com

Fitness

Grew up an athletic child, playing a different sport each season up until High School. Changed my focus to football in High School which really introduced me to a different type of way of building strength and endurance. I have continued working out ever since I started which was roughly 6-7 years ago, so safe to say at this point working out/lifting has been a staple in my life and has a more meaningful and deeper relationship with myself that I treasure and emphasize in my life.

Accomplishments

  • Varsity Football Team Captain: Haverhill High School
  • PENTA Award scholorship

References

References available upon request.

Timeline

Customer Service Cashier

Cedardale Health + Fitness
08.2022 - Current

Employee

Refined Home Services
07.2020 - 07.2021

Business Major -

Merrimack College

Associate of Arts - Liberal Arts

Northern Essex Community College

High School Diploma -

Haverhill High School

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Joseph Spero