Joseph Spizzirro
Clarksville,TN
Summary
Proven customer service professional, supervisor, problem solver. adept in guest relations and property maintenance, enhanced guest satisfaction through meticulous attention to detail and exceptional service. Skilled in conflict resolution and foresight in to the potentials of colleagues and employees. adaptability, patience, and willingness to readjust consistently exceeded productivity goals. While preventing costly mistakes and unsatisfied customers. Improved cleanliness and safety standards, directly contributing to any business's positive reputation and continued customer support. If theirs a problem, I'll solve it.
Overview
16
16
years of professional experience
Work History
Hostle Manager
Appalachian Station @ 19E
05.2024 - 06.2024
- Held daily meetings with front desk to discuss arrivals, departures & special requests from guests or the acting owner.
- Followed self asserted cleaning schedule to prepare for arrival of guests and meet nessesary accommodations of special requests.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service, attention, and explanations to all guests.
- Was tipped and mentioned in blogs and articles for my diligence and attention to detail.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness as well as removing any unwanted or lost items left behind while identifying the owner in various ways and seeing it mailed or returned for in a timely trustworthy manner.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hiker hostel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately. Example : Exposing or allowing a sick guest in a bed near healthy guest can unleash a pandemic along the trail.
- Organized and restocked storages/bathing supplies regularly.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail by taking on several extra projects a day as me other responsibilities and number of guests will allow.
- Enhanced guest satisfaction by maintaining clean and easily accessible hostle entertainment.
- Assuring common areas stay safely walkable and free if debree as well as personal property of guests as well as advising on selections of borrowed clothing's and laundry options.
- Maintained inventory of housekeeping supplies, ensuring stock levels for daily operations and reducing unnecessary expenditures and waistful unessesary use of supplies.
- Washed and folded towels, linens, guests cloths when appropriate as well as the cloths the hiker hostle stocks for threw hikers to properly maintain order as well as stop the misuse, theft, or destruction of the amenities the hiker hostle gracefully supplies.
- Responded to customer inquiries and resolved complaints to increase satisfaction. As well as assuring safety of our guest threw the monitoring of guests to avoid unpaid guests entries as well as unwanted stays.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin. Which i have to assume slightly more tedious then what's normal for a hotel.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments. While directing and encouraging guest to take advantage of the bar & venue located below the hiker hostle.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
- Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
- Minimized waste, carefully managing cleaning supplies and reusing towels and linens when possible, in accordance with hotel policies.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
- Enhanced efficiency, organizing cleaning supplies and equipment for easy access and minimal downtime.
- Adapted cleaning routines or special detergents & settings to meet unique needs of guests with allergies or special requests, ensuring their comfort and satisfaction.
- Reduced need for deep cleaning projects by maintaining consistent and thorough daily cleaning as well as using special cleaning equipments or make shift "patch like" fillings to avoid easier build ups of dirt, grease, grime, or dust.
- Enhanced guest experience by maintaining high standards of room cleanliness common area cleanliness, organizations of slack packing equipments as well as their cleanliness.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware. Also Pots & pans while keeping kitchen area clean and sanitary.
- Handled requests for extra linens, toiletries and other supplies. While assuring that nessesary supplies concerning the accommodations weren't misused or used needlessly to increase efficiency of each load of laundry and assuring the comfort of older or more easily discomforted hikers. Example: #1 22 year old will not be any less comfortable with one less quilt. If I have to wash a quilt it takes most of your washer which kills 30 minutes od my morning which I have 2-3 hours some days to make up 27 beds max. (It only happened twice)
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items not mentioned.
- Completed special housekeeping actions such as turning mattresses and assuring sales grade quality of accommodations.
- Eliminated intense unexplainable stenches and minimized infection risk with cost efficient, anti bacterial bathroom and kitchen cleanings various times a day according to our guests desired uses.
- Polished furniture to achieve professional shine and appearance. While cleaning cob webs and other small, hard to detect anomaly occurring due to style & materials used for the hostles construction as well what ever people place or had crawl in to their packs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with owner for more advanced needs.
- Endured hours as were nessesary daily as well challenges unforeseen & unmentionable. (This is not a complaint, but a nessesary stating of truths.)
- Important: I feel it a nessisary conveyance to alert you to the fact this is a resume builder but their is very little for a hiker hostle.
- Also If contacted using the words " helped out" is best. Tho my title is accurate as is all I am making understood threw this resume builder.
Seasonal Associate
Amazon
11.2023 - 03.2024
- Due to legal obligation, I can not explain or give example to the specifics of daily work at Amazon
- Decreased package misplacement by resolving complex issues and maintaining exceptional attentiveness at all times.
- Developed and implemented organizational practices to increase rates of work flow and efficiencies in use of time.
- Complied and asserted to maintain Inventory organization processes, reducing waste, hazards and ensuring optimal stock levels were maintained.
- Assuring any unwanted or avoided position is filled at times nessisary.
- Established relationships with supervisors and coworkers. To facilitate/encourage effective communication across departments and teams, while maintaining focus on all tasks assigned, as well as maintaining a emotionally safe work environment.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools. As well as helping those with less experience or problem solving skills reach their potentials.
- Played an integral role in launching successful projects by coordinating tasks among team members, volunteering while adhering closely to established timelines and nessesary tasks.
Restaurant Manager
Stuffies
02.2020 - 05.2020
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Improved operational efficiency by implementing more effective table management system.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Fostered positive work environment, leading to decrease in staff turnover.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
Lead Forman
Tiger Movers
09.2017 - 01.2020
- Negotiated contracts with customers to secure favorable terms while minimizing costs associated with materials use.
- Improved communication between team members through travel times and breaks fostering a collaborative work environment.
- Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
- Established strong relationships with clients through consistent communication and transparency, resulting in repeat business opportunities.
- Planned project on-site quickly through effective time management strategies, and organizations as well as understanding of coworkers efficiencies ensuring on-time completion of tasks matching agreed apon times that day.
- Monitored progress toward established performance benchmarks by understanding and relieving customer stress. Going above and beyond regularly, While cross training employees in customer service and social skills assigning team members at opportune times to explain and speak to customers on sight.
- Troubleshot potential roadblocks during transportation of cargo both on-site and in travel while implementing creative solutions to minimize downtime effectively. Or securing record of agreement allowing for damages with understandable explination and measurement.
- Developed comprehensive project plans that outlined key milestones, objectives, and timelines for efficient execution of tasks and orders of operations nessesary to bring customers requests to an ease on their mind threw comprehensible explanation. While also easing burden on the team by creating trust in our experience and professionalism.
- Maintained accurate documentation for all project-related activities, including permits, inspections, suplies used, permissions, and other compliance requirements.
- Evaluated employees'' performance periodically; provided constructive feedback aimed at improving overall job performance and ensuring project success.
- Fostered a culture of continuous improvement within the teams of workers; encouraging sharing best practices, learning experiences, and new ideas to enhance overall productivity.
- Provided training and mentorship to junior team members, enhancing their skills and increasing overall productivity.
- Conducted thorough quality control inspections to identify issues early on, preventing costly damages & delays later in the project timeline.
- Set up and managed initial contracts with customers concerning cost of all things involved at the start of the day reguardless of prior understandings while assuring the full satisfaction of the customer to optimize profits and reviews leading to further business opportunities threw reliability and transparency.
- Inspected completed work to verify quality standards and compliance with criteria.
- Oversaw daily operations at site, keeping team production moving at optimal pace threw required compliances with rest and safety.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and projected timeline assessed on site.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Assisted in recruiting and hiring and assigning workers.
- Assessing the needs and understanding of the customers for security in our payment as well as optimized profits and assured customer generation.
- On-site estimates and inquiry
- This business was legitimatly transparent and not what some have come to expect of compareable companies in my time their. From what ive been told by old employees, they were asking for me in the few years after.
Metal Grinder
Qualex
11.2016 - 02.2017
- Enhanced metal grinding efficiency by implementing new techniques and processes.
- Collaborated with team members to troubleshoot issues, resulting in faster problem resolution.
- Maintained a safe work environment with strict adherence to safety protocols and procedures.
- Improved product quality by consistently monitoring and adjusting grinding parameters.
- Adhered to company standards for quality control, monitoring finished products for accuracy and consistency.
- Supported continuous improvement initiatives by providing feedback on existing processes and suggesting modifications for increased efficiency.
- Finished projects by filing surfaces to achieve smooth edges and meet tolerances outlined in blueprints, work orders and company quality standards.
- Maintained focus reguardless of coworkers indifferences to their work. The manager did not appreciate my " complaints " Tho I still maintained respectful relationship with others in my area.
- Important: Was contacted a month after being fired by the manager. The manager was fired for his employees becoming backed up regularly and hulting the progress of several projects. I was no longer in the area.
Line Cook
Zaxbys
05.2016 - 07.2016
- Assisted in preparing multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Line Operator
Hitachi
05.2015 - 07.2015
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
- Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
- Minimized machine downtime by promptly escalating technical problems to appropriate maintenance personnel for speedy resolution.
- Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
Door-to-Door Sales Representative
Sunco
06.2012 - 08.2012
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
Grounds Worker
1 2 Tree Service
04.2008 - 09.2008
- Reduced safety risks with timely removal of hazardous trees and limbs.
- Operated heavy machinery, such as bucket trucks and wood chippers, ensuring safe and effective job execution.
- Collaborated with team members to ensure safe working conditions during tree maintenance tasks.
- Increased client satisfaction through efficient completion of jobs within budget constraints.
- Conducted regular equipment inspections and maintenance tasks to minimize downtime on job sites.
- Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
- Followed safety regulations and company procedures to safeguard personnel and equipment.
- Loaded and unloaded trees and materials for use in projects.
- Maintained and operated chainsaws and chippers to reduce safety hazards and support productivity.
Education
Garfield Highschool
Garfield, NJSkills
- Booking management
- Property maintenance
- Security management
- Social media promotion
- Guest relations management
- Revenue generation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Guest experiences
- Guest services
- Work Planning and Prioritization
- Room inspections
- Self motivation
- Interpersonal skills
- Conflict resolution
- Guest accommodations
Accomplishments
- Supervised team of 3-10 staff members.
- Achieved great successes by completing orders, assignments, & time sensitive tasks with accuracy and efficiency reliably across several types of employments.
- Resolved customer complaints which led to Refurrals and continued patronage.
Timeline
Hostle Manager
Appalachian Station @ 19E
05.2024 - 06.2024
Seasonal Associate
Amazon
11.2023 - 03.2024
Restaurant Manager
Stuffies
02.2020 - 05.2020
Lead Forman
Tiger Movers
09.2017 - 01.2020
Metal Grinder
Qualex
11.2016 - 02.2017
Line Cook
Zaxbys
05.2016 - 07.2016
Line Operator
Hitachi
05.2015 - 07.2015
Door-to-Door Sales Representative
Sunco
06.2012 - 08.2012
Grounds Worker
1 2 Tree Service
04.2008 - 09.2008
Garfield Highschool
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