JOSEPH SPROCKETT
Austin,TX
Summary
Senior executive with startup experience and 15+ years of progressive financial and operations leadership experience. Demonstrated Success in streamlining business operations, including financial controls, budgets, strategic planning, performance measurement (KPI/SLA), research & development, and staff development and leadership.
Analytical, results-driven, and resourceful with a proven track record of driving revenue and growth. Hold MBA and BA Degrees with a talent for innovating viable solutions to problems, including inventing technical solutions. Adaptable: leveraging broad-based experience and insight to pivot promptly as needed.
Overview
13
13
years of professional experience
Work History
Global Technical Support Assistant Director
dentsu International
02.2021 - Current
- Developed and improved dentsu Internationals Global Application Support model for their dentsu connect media ecosystem
- Managed global support operations with a team of highly technical software experts while collaborating with various divisions to troubleshoot and resolve software problems
- Provided employee coaching and feedback on objectives, day-to-day performance, and business health
- Developed, planned, and implemented process initiatives of a newly formed support division for the dentsu connect application platform in preparation for long-term growth
- Created and executed compliance initiatives to ensure team members and product owners adhere to regulations and policies
- Directed all support initiatives overseeing the division's planning, forecasting, metrics, and KPIs
- Worked closely with cross-functional teams and product owners on corporate strategies and business growth initiatives
Integration Director
EMSAR
05.2021 - 02.2022
- Responsible for EMSAR's mergers and acquisitions, processes, and planning
- Supported EMSAR's business development in executing its strategic plans and functional workstreams, focusing on Transitional Services Agreement (TSA) oversight and pre- and post-acquisition integration activities
- Lead process improvement initiatives and growth activities to help organize due diligence efforts, develop business cases and financial models, aid and lead merger and acquisition negotiating, structuring, and support/develop communication for executive decision-makers
- Conducted and coordinated due diligence initiatives to vet M&A targets
- Served as a strategic business partner, collaborating with assigned cross-functional business unit leaders
- Developed and executed integration strategies and plans for acquisitions, ensuring key milestones are met, and interdependencies are successfully managed
- Developed, planned, and executed process improvement initiatives to prepare EMSAR for expansion
- Improvements entail end-to-end customer experience by creating a customer-centric focus from call center to delivery of services to simplifying invoicing
Vice President of Operations
Green Ocean Sciences, Inc. Dba Ionization Labs
11.2019 - 05.2021
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Direct all aspects of the business, including P&L, sales team, science team, channel partners, and asset management
- Vetted, integrated, and managed all vendor relationships to support subscription solutions
- Enabled the Company to maintain operations despite the global pandemic and downturn economy by implementing cost reduction measures and minimizing spend while maximizing output
- Invented a COVID-19 decontamination unit to clean 100 N-95 masks enabling the reuse of the mask
- Key contributor to the company receiving the ISO17025 certification and accelerated development and deployment of a new division (Ionization Labs Laboratory in 2020) within six months of the decision to move forward
- Enabled the company to receive immediate payments for testing services by orchestrating, developing, and deploying Ionization Lab's new eCommerce website while performing continuous enhancements and improvements
- Increased sales cycle speed by streamlining the sales process and contributed to improving client outreach through SEO enhancements, marketing materials, and sales collateral
Director of Operations
Green Ocean Sciences, Inc. Dba Ionization Labs
04.2019 - 11.2019
- Established and expanded operations of Ionization Labs SaaS/TaaS
- Develop and implement end-to-end operational processes, from sales to deployment to first-class customer service solutions
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Decreased timeliness in closing sales by implementing and integrating Ionization Labs CRM, enabling teams to track leads, perform sales processes, track customer service questions/issues through a ticket system, and trace client subscription programs
- Created a robust financial program detailing P&L information provided to investors, board, and owners, enabling the executive team to make immediate decisions
- Improved the financial system to track products and services and developed a client recurring subscription program
- Invented a solution to keep the High Throughput Liquid Chromatography (HPLC) instrument pristine while deployed in a non-clean environment
- Developed a solid inventory and shipping / receiving program for Ionization Labs Cann-ID solution.
Vice President, Field Service Operations
CSA Service Solutions
10.2015 - 01.2019
- Led nationwide field service teams, contractors, and vendors
- Directed all field service operations overseeing planning, forecasting, P&L, metrics, KPIs, purchasing, inventory control, and vendor relations
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Provided coaching and feedback on objectives, day-to-day performance, and worked with direct reports on development planning
- Provided analysis and support for optimizing hiring decisions by business unit
- Worked closely with cross-functional teams on corporate strategies and business growth initiatives
- Successfully developed a reliable service organization infrastructure to support a $35M+ service revenue stream by integrating divisional engineers and managers into a single service organization while maintaining and exceeding service expectations
- Drove field utilization to a consistent 90%+ per month while cutting costs by 15% by championing a new process to cross-train/cross-utilize engineers, improve efficiencies, utilization, revenue, and service level agreements (SLAs)
Technical Services/Program Manager
CSA Service Solutions
11.2013 - 10.2015
- Managed a technical team of engineers, technicians, and supervisors responsible for client-based asset management programs
- Provided leadership over multi-vendor service programs and project technical reviews
- Implemented and improved client asset management consulting services as a Senior CSA consultant
- Accountable for client management and program success – including communication, escalations, review meetings, reporting of metrics (KPIs / SLAs), and scope with clients
- Accelerated client program deliverables by 15% month over month until systems were fully developed and integrated
- Negotiated and optimized vendor relations and agreements to decrease program costs by 5% yearly
Global Support Manager
Agilent Technologies, Inc.
07.2012 - 11.2013
- Managed global operations with a dispersed team of onsite/remote technical experts responsible for product development and deployment of instruments and software
- Developed business and support strategies to meet unique product challenges
- Enhanced products, processes, and systems to meet business objectives
- Achieved 25% increase in productivity for the global team and 20% increase in efficiency for field engineers by developing, integrating, and implementing a process program to track service calls, decreasing turnaround time to resolution
- Ensured engineers and vendors met the skills and capacity requirements needed to complete projects effectively
Project Manager/R&D Engineer
Agilent Technologies, Inc.
03.2011 - 07.2012
- Managed highly technical projects through all phases of the life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting
- Collaborated with key business members and product owners to enable and ensure the success of projects
- Investigated and developed OEM and multi-vendor instrument services, including creating planned maintenance, compliance protocols, and functional verification services, while integrating the services into qualified software
- Integrated cross-functional Agilent resources (Marketing, Product Support, QA, Solution Units, and Field Service) and Contractors to complete tasks within the designated deadlines
Education
MBA - Master of Business Administration
Hope International University
Fullerton, CABachelor of Arts - Environmental Studies
California State University - San Bernardino
San Bernardino, CASkills
- Startup Operations
- Business Planning & Analytics
- Team Building & Leadership
- Revenue Growth & Profitability
- Strategic Planning & Implementation
- Process Development & Improvement
- Project / Program Management
- Account Management
Websites
Timeline
Integration Director
EMSAR
05.2021 - 02.2022
Global Technical Support Assistant Director
dentsu International
02.2021 - Current
Vice President of Operations
Green Ocean Sciences, Inc. Dba Ionization Labs
11.2019 - 05.2021
Director of Operations
Green Ocean Sciences, Inc. Dba Ionization Labs
04.2019 - 11.2019
Vice President, Field Service Operations
CSA Service Solutions
10.2015 - 01.2019
Technical Services/Program Manager
CSA Service Solutions
11.2013 - 10.2015
Global Support Manager
Agilent Technologies, Inc.
07.2012 - 11.2013
Project Manager/R&D Engineer
Agilent Technologies, Inc.
03.2011 - 07.2012
MBA - Master of Business Administration
Hope International University
Bachelor of Arts - Environmental Studies
California State University - San Bernardino
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