Joseph Stabilito

1. C&IB Employee Technology Lead.

• Communicate and coordinate a variety of Enterprise Employee Technology initiatives with the C&IB business.
• Escalate business issues and initiatives to the Enterprise teams.
• Partner closely with Enterprise Employee Technology teams to stay informed of any upcoming initiatives, provide feedback, and gather business use cases where needed.
• Continual expansion of the professional network.

2. C&IB M&A for subsidiary acquistions

• Work closely with numerous technology and business partners to integrate small acquisitions into the PNC technology stack.
• Gather requirements from acquired entities for various technology partners to ensure a smooth transition, as well as educate newly acquired entities on various security and compliance restrictions for which they may not be accustomed.
• Inventory acquired entities, application stack, and analyze against PNC standards, taking appropriate actions where new technology is needed to gain approval for use in PNC.
• Construct documentation for acquired entity to assist the employees acclamation to PNC systems and processes.
• Provide ongoing support and guidance to subsidiaries.

• Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
• Developed training materials and procedures or trained users in proper use of hardware or software.
• Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
• Tested software applications for bugs and compatibility with other programs.
• Assisted in the deployment of new software applications and hardware systems.
• Developed scripts to automate processes within the software environment.
• Monitored system performance and identified potential issues before they became problems.
• Managed ServiceNow, ensuring all support requests were addressed in accordance with SLAs.
• Worked with cross-functional teams to achieve goals.

• Installed, configured, maintained and administered multiple operating systems including Windows Server NT, 2000 and 2008.
• Conducted regular maintenance activities on servers such as patching or cleaning up disk space usage.
• Provided technical support to end-users across the organization with IT related issues and queries.
• Monitored systems performance to identify potential issues and provided solutions as needed.
• Increased system security and performance with proactive changes.
• Performed daily backup operations using Backup Exec.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Supported all of Business Lending users and applications.

• Oversaw daily performance of computer systems to ensure optimal functionality.
• Resolved network connectivity issues for clients by utilizing various networking protocols.
• Provided technical support via phone, email, and remote access applications.
• Delivered remote assistance for technical issues using screen sharing and control tools.
• Updated software with patches and new installations to enhance security measures.
• Troubleshot hardware problems and coordinated repairs with service providers.
• Assisted customers in understanding products through technical demonstrations.
• Participated in after-hours on-call rotation for urgent support requirements.