Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Joseph Stanford

Frederick,MD

Summary

Dynamic Customer Support Manager at Trail Grid Pro with a proven track record in client relationship building and service issue resolution. Enhanced customer satisfaction through effective communication and CRM software expertise, while fostering teamwork and mentoring staff to achieve operational excellence. Committed to delivering exceptional support and driving continuous improvement.

Overview

6
6
years of professional experience

Work History

Customer Support Manager

Trail Grid Pro
03.2025 - 09.2025
  • Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
  • Learned and utilized support ticketing systems to track and manage customer requests efficiently.
  • Provided routine updates to customers on order status, ensuring high levels of satisfaction.
  • Collaborated with team members to develop best practices for handling customer feedback and escalations.
  • Adapted quickly to new software applications used for tracking customer interactions and feedback.
  • Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.

Warehouse Manager

Trail Grid Pro
02.2024 - 03.2025
  • Oversaw daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
  • Managed inventory control processes, reducing discrepancies and enhancing stock accuracy.
  • Trained staff on safety protocols and operational procedures to maintain compliance and efficiency.
  • Implemented process improvements that streamlined shipping and receiving functions, increasing overall productivity.
  • Developed training programs for new hires, fostering a culture of safety and reliability among team members.
  • Analyzed performance metrics to identify areas for improvement in warehouse operations and employee effectiveness.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

Production Team Lead

Trail Grid Pro
08.2023 - 02.2024
  • Supervised daily production activities to ensure workflow efficiency and adherence to safety protocols.
  • Trained new team members on operational procedures and equipment usage for optimal performance.
  • Monitored production quality standards, identifying areas for improvements and implementing corrective actions.
  • Coordinated with cross-functional teams to resolve production issues and enhance overall output.
  • Implemented process improvements that reduced waste and improved overall productivity metrics.
  • Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
  • Attained higher product consistency through the development and enforcement of standardized operating procedures.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Improved team performance by providing regular training and mentoring to staff members.
  • Ensured timely completion of projects with consistent monitoring of deadlines and progress updates.

Kitchen Staff Member

Boxcar Burgers
07.2022 - 08.2023
  • Prepared ingredients and maintained high standards of food safety and hygiene
  • Operated kitchen equipment efficiently to support meal preparation
  • Collaborated with team members to ensure timely service during peak hours
  • Trained new staff on kitchen procedures and safety protocols
  • Monitored inventory levels and assisted in ordering supplies as needed
  • Assisted in menu planning by providing feedback on customer preferences
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Collaborated with team members to ensure seamless coordination during peak service hours.

Kitchen Manager

Pretzel and Pizza Creations
03.2021 - 07.2022
  • Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
  • Managed inventory control processes to minimize waste and optimize resource utilization.
  • Trained and mentored kitchen staff on food preparation techniques and operational procedures.
  • Developed menus based on seasonal ingredients and customer preferences to enhance dining experience.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.

Kitchen Staff Member

Pretzel and Pizza Creations
04.2019 - 03.2021
  • Implemented process improvements that enhanced kitchen workflow efficiency
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Learned other teammates' work tasks to train as backup.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Plated and presented food following chef requirements.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Education

No Degree - General Education

Gaithersburg High School
Gaithersburg, MD

Skills

  • Empathy and patience
  • Client relationship building
  • Customer relations
  • Training and mentoring
  • Customer education
  • CRM software expertise
  • Inter-department collaboration
  • Account updates
  • Research and due diligence
  • Billing problem resolution
  • Service issue resolution
  • Teamwork

Accomplishments

  • Ascended the corporate ladder of Trail Grid Pro multiple times within the 2+ years I was employed (Production Team Lead>Warehouse Manager>Customer Support Manager)

Interests

I've spent the last 2 years in the audio industry, and have loved the experience thoroughly I received an education I wouldn't have received with traditional forms of education, on a topic I knew very little about upon my initial start date

I'm a part-time content creator, and love to use my spare time entertaining my audience This experience has given me the knowledge of how to advertise myself across multiple platforms to achieve social growth

Other Interests include:

  • Digital Art and Animation
  • Video Gaming
  • Drawing and Painting
  • Tattooing
  • Photography

Timeline

Customer Support Manager

Trail Grid Pro
03.2025 - 09.2025

Warehouse Manager

Trail Grid Pro
02.2024 - 03.2025

Production Team Lead

Trail Grid Pro
08.2023 - 02.2024

Kitchen Staff Member

Boxcar Burgers
07.2022 - 08.2023

Kitchen Manager

Pretzel and Pizza Creations
03.2021 - 07.2022

Kitchen Staff Member

Pretzel and Pizza Creations
04.2019 - 03.2021

No Degree - General Education

Gaithersburg High School

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