Joseph Stapleton
Norton,MA
Summary
Dynamic and results-driven operations leader with 38 years of progressive experience in logistics, transportation, and workforce management at UPS. Proven success in directing large-scale operations of up to 1,000 employees during peak holiday seasons, ensuring seamless execution under high-pressure conditions. Recognized for developing and implementing cost-effective strategies that drive productivity, enhance safety, and strengthen labor relations. Exceptional communicator and problem-solver, skilled in strategic planning, process optimization, and team development.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Operations Manager
UPS
Brockton, USA
01.2000 - Current
- Company Overview: United Parcel Service, a global leader in logistics and package delivery services. Website: www.ups.com
- Directs daily operations overseeing up to 1,000 employees during peak season, ensuring safe, efficient, and timely delivery performance.
- Leads a team of managers and supervisors to achieve operational excellence, productivity goals, and customer satisfaction.
- Designed and implemented building modifications to improve operational flow and ergonomic efficiency.
- Developed contingency operating plans to maintain performance standards during crises or severe weather.
- Served as operations consultant, developing logistics and supply chain solutions for key external clients (e.g., Talbots, CVS, Chadwicks).
- Co-chaired the Comprehensive Health and Safety Process Committee to promote safety awareness and drive injury reduction initiatives.
- Analyzed workforce and performance trends to identify root causes of issues and implement corrective action plans.
- Partnered with labor relations teams to maintain strong union partnerships and resolve grievances effectively.
- United Parcel Service, a global leader in logistics and package delivery services. Website: www.ups.com
Operations Supervisor
UPS
Worcester, USA
01.1985 - 01.2000
- Company Overview: United Parcel Service, a global leader in logistics and package delivery services. Website: www.ups.com
- Supervised daily operations ensuring on-time delivery and compliance with corporate standards.
- Created and executed annual business, financial, and safety plans aligned with corporate goals.
- Monitored key performance indicators using the Balanced Scorecard and Quality Improvement Process.
- Managed cost controls and reviewed financial statements to align expenditures with budgets.
- Coached and developed supervisors to improve productivity, safety, and service quality.
- United Parcel Service, a global leader in logistics and package delivery services. Website: www.ups.com
Education
BS/BA -
Suffolk University
01.1994
Skills
- Operational Leadership & Execution
- Large-Scale Workforce Management
- Strategic Planning & Process Improvement
- Financial & Business Planning
- Safety & Compliance Management
- Labor Relations & Employee Engagement
- Crisis & Contingency Planning
- Project Management
Certification
- Operations Manager Workshop – Atlanta, GA
- Labor Relations Workshop – Taunton, MA
- Hazardous Materials Trainer – Providence, RI
- Load Planning Workshop – Providence, RI
- Supervisor Leadership School – Rock Hill, SC
- Microsoft Office Suite
Seeking Position
High Level Operations Manager
Timeline
Operations Manager
UPS
01.2000 - Current
Operations Supervisor
UPS
01.1985 - 01.2000
BS/BA -
Suffolk University