Joseph Steinbronn
Sumner,IA
Summary
Accomplished and results-driven Solutions Consultant with over 15 years of experience leading enterprise contact center modernization and driving AI-powered customer experience transformation. Skilled in virtual agents, intelligent automation, and cloud communications (CCaaS | UCaaS) that improve operations, elevate service quality, and deliver measurable ROI. Known for bridging the gap between business strategy and technical execution, translating complex solutions into clear, revenue-focused outcomes. A trusted advisor to executives and technical teams, recognized for guiding multimillion-dollar implementations, accelerating digital adoption, and helping organizations lead through innovation, efficiency, and a customer-first approach.
Overview
23
23
years of professional experience
Work History
Sr. Solutions Consultant
Nextiva
03.2025 - Current
- Led solution design for enterprise clients deploying virtual agents, intelligent routing, and workflow automation across voice, chat, SMS, and email channels to accelerate digital transformation.
- Architected and delivered AI-enabled contact center solutions using Nextiva’s Unified CX platform, cutting average handle time (AHT) by 35% and improving customer satisfaction (CSAT).
- Conducted discovery workshops with C-suite leaders to analyze existing infrastructure, identify automation opportunities, and position Nextiva’s open API and hybrid cloud as modernization enablers.
- Partnered with sales, product, and engineering teams to identify client’s use cases, influence product roadmaps, and close multimillion-dollar CCaaS and UCaaS deals.
- Developed ROI-focused demos and executive presentations showcasing Nextiva’s automation, analytics, and AI-driven customer journey orchestration.
Sr. Solutions Consultant
Alvaria - Aspect & Noble Systems
03.2023 - 03.2025
- Led the strategic realignment of the CX division towards an outbound-centric communications platform, enabling a more efficient migration path for 30 key customers, a more targeted approach compared to the initial plan of 300 and saving 1000s of man-hours.
- Drove digital transformation initiatives, seamlessly integrating state-of-the-art technologies to modernize operational processes and enrich user experience.
- Drove co-selling revenue by effectively mapping accounts and products, developing targeted go-to-market strategies, and coordinating all-hands-on-deck meetings to funnel opportunities, closing $5 million in sales.
- Established and nurtured vital client relationships, carrying a pipeline of $19 million in new opportunities, leading to sustained business growth and enhanced brand reputation in the CX sphere.
Sr. Implementation Consultant • Solutions Consultant • Project Manager
NiCE - LiveVox
08.2018 - 03.2023
- Demonstrated expertise as an end-to-end subject matter expert in LiveVox CCaaS, UCaaS, and PBX products, with over 50 consulting and sales engagements resulting in $6.7 million in new revenue.
- Consistently delivered exceptional results, including consulting on implementing the largest inbound client ever to use LiveVox, consisting of 1500 agents, resulting in the seamless and successful adoption of the platform.
- Highly skilled in engaging clients and prospects, driving product demonstration and adaptation and positioning LiveVox solutions as the go-to option using solid people skills and product knowledge.
Command Center Administrator • Command Center Monitor • Collections Representative
CBE Companies
10.2009 - 09.2018
- Crafted and executed an integrated Payment IVR system, spearheading process enhancement and the automation of business solutions. This initiative successfully reclaimed 20% of payments through agentless transactions.
- Proficient in SAS, SSMS, SSRS, Noble Systems Dialer, and LiveVox dialer.
- Create and maintain schedules, builds, staffing, and strategy for 3 Strategic Business units with more than $300M in receivables and $5M in revenue annually.
- Coordinate and lead senior management meetings reviewing current daily goals and KPIs.
Aviation Electronics Technician 2nd Class Petty Officer
U.S. Navy
07.2002 - 07.2007
- Conducted detailed repairs and maintenance on aircraft avionics and electronic systems to component-level repairs.
- Ready For Issue rate of 99.99% and 0 reworks required.
- Deployed aboard the USS Eisenhower 2006-2007 in support of Operation Iraq Freedom and Operation Enduring Freedom.
- Exhibited outstanding problem-solving abilities in aircraft carrier flight operations, a high-pressure, fast-paced environment, significantly contributing to crucial mission successes.
Education
Avionics Technician -
Naval Air Technical Training Center (NATTC)
Pensacola, FL01.2003
Skills
AI & Intelligent Automation
CCaaS & UCaaS Architecture
API & Ecosystem Integration
Solution Design & Discovery
Pre-Sales & Revenue Generation
Data Analytics & Visualization
Digital Transformation Strategy
ROI & Value Engineering
Workforce Management (WFM)
Omnichannel Engagement
Change Management & Adoption
Large-Scale Implementation
Timeline
Sr. Solutions Consultant
Nextiva
03.2025 - Current
Sr. Solutions Consultant
Alvaria - Aspect & Noble Systems
03.2023 - 03.2025
Sr. Implementation Consultant • Solutions Consultant • Project Manager
NiCE - LiveVox
08.2018 - 03.2023
Command Center Administrator • Command Center Monitor • Collections Representative
CBE Companies
10.2009 - 09.2018
Aviation Electronics Technician 2nd Class Petty Officer
U.S. Navy
07.2002 - 07.2007
Avionics Technician -
Naval Air Technical Training Center (NATTC)
TESTIMONIAL
“Joseph Steinbronn was instrumental in helping me define my career path. He mentored me, helping me understand the function of a dialer, how to analyze contact center data, and best practices for providing solutions for both small- and large-scale clients. His vast wealth of understanding for consulting, implementing, and keeping up with ever-changing Contact Center Solutions is unmatched. Joseph is self-motivated and a quick learner: outbound, Inbound, Workforce Management, AI, and everything in between. Clients love him and rely on him to provide fast and efficient solutions. Sales consultants seek him out and trust his guidance through the sale. He truly is a remarkable teammate and leader, and anyone would be very fortunate to welcome him to any of their teams.” Michelle Betzer, PSE- NICE