Joseph Stewart
Marshall,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
Work History
Field Operations Manager
Sohonet.com
Atlanta , GA
12.2021 - Current
- Developed and monitored field operations budget, ensuring that financial goals were met.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Ensured effective communication between field personnel and corporate office.
DATA Network Contractor
Self Employed Services
Asheville, NC
12.2019 - 12.2021
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
- Coordinated with suppliers to procure necessary materials for projects within budget constraints.
- Kept clients informed about progress status updates throughout the entire process.
- Negotiated cost savings through value engineering methods when appropriate.
- Evaluated existing structures for repair or replacement options.
- Compiled reports summarizing progress on each job site while identifying areas requiring additional resources or attention.
General Manager
Horizon Communication
Asheville, NC
05.2017 - 12.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Project Manager
Tech Link Services
Asheville, NC
03.2015 - 05.2017
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Advised other departments on best practices related to managing large-scale projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Developed and maintained project plans, timelines, and budgets.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Location Manager
Frontier Communications
Asheville, NC
05.2012 - 03.2015
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Ensured compliance with company policies, procedures and safety regulations.
- Analyzed financial reports to identify areas for improvement in operational efficiency.
- Created monthly schedules for staff members based on workloads.
- Identified potential risks associated with running a business at the local level.
- Maintained accurate records of inventory levels to ensure that stock was available when needed.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
- Ensured all employees had up-to-date knowledge of new products and services being offered.
- Provided guidance and direction to team members regarding their daily tasks.
- Assessed customer feedback surveys to determine areas where service could be improved.
- Coordinated with other departments within the organization to maximize operational efficiency.
- Established effective communication channels between management and staff members.
Field Service Technician
Frontier Communications
Asheville, NC
05.2006 - 05.2012
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Maintained customer records and updated software applications as required.
- Completed all necessary paperwork for service calls in a timely manner.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Prepared detailed reports documenting service activities performed on each job site.
- Adjusted functional parts of devices or control instruments according to specifications.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
Special Education Teacher
Sohonet.comEliada Homes
Asheville, NC
05.2000 - 05.2006
- Developed Individual Education Plans for students with disabilities.
- Provided instruction in academic, communication, and social skills to special education students.
- Collaborated with other educators and professionals to design instructional plans.
- Identified learning needs of students with disabilities and implemented appropriate interventions.
- Utilized technology resources such as online programs and assistive devices.
- Implemented behavior management systems that promote positive behaviors.
- Facilitated small group instruction tailored for individual student needs.
- Maintained accurate records of student progress towards IEP goals.
- Instructed special education classes using evidence-based practices.
- Communicated regularly with parents regarding their child's progress.
- Collaborated closely with related services providers such as speech therapists.
Education
Bachelor of Arts - Sociology
Mars Hill University
Mars Hill, NC05-2000
Skills
- Service Delivery Management
- Program Management
- Contractor Management
- Staff Oversight
- Training and mentoring
- Strategic Planning
Affiliations
- I am an avid traveler and enjoy the outdoors
Accomplishments
- I was a leader in the Boy Scouts of America and earned the Leadership award of merit
References
References available upon request.
Timeline
Field Operations Manager
Sohonet.com
12.2021 - Current
DATA Network Contractor
Self Employed Services
12.2019 - 12.2021
General Manager
Horizon Communication
05.2017 - 12.2019
Project Manager
Tech Link Services
03.2015 - 05.2017
Location Manager
Frontier Communications
05.2012 - 03.2015
Field Service Technician
Frontier Communications
05.2006 - 05.2012
Special Education Teacher
Sohonet.comEliada Homes
05.2000 - 05.2006
Bachelor of Arts - Sociology
Mars Hill University
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