Joseph Stewart
Arkport,NY
Summary
Experienced customer service professional with 10 years of expertise in dealership operations, including service advising, parts management, and finance. Seeking a challenging position within a dynamic organization where I can utilize my skills in customer relations, problem-solving, and operational efficiency to contribute to business success. I am committed to delivering exceptional service, driving organizational growth, and continuously enhancing my professional knowledge and skills across a variety of industries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Goody's Graphics LLC
Bath, NY
02.2024 - Current
- Developed and implemented strategic plans to achieve company objectives.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Service Advisor
Bob Johnson Auto Group
Avon, NY
06.2021 - 11.2023
- Advised customers on maintenance and vehicle care.
- Prepared repair orders with cost and labor estimates.
- Relayed customer concerns to technicians for diagnosis.
- Explained repairs and charges to customers.
- Scheduled appointments and handling complaints.
- Updated customers on progress and obtained approval for additional work.
- Reviewed service history and recommended necessary services.
Assistant Service Manager
Wilkins Recreational Vehicles Inc
Bath, NY
03.2019 - 05.2021
- Assessed customer repair and service needs.
- Monitored vehicle repair progress and provided updates.
- Oversaw technicians, ensuring efficiency, parts ordering, and timely job completion.
Business/Finance Manager
Wilkins Recreational Vehicles Inc
Bath, NY
01.2018 - 03.2019
- Designed KPI reports to track financial and operational performance.
- Negotiated competitive customer rates while ensuring dealership profitability.
- Analyzed financial status, credit, and assets to assess application feasibility.
- Managed revenue and operational reporting on a daily, weekly, monthly, and quarterly basis.
Parts Specialist
Wilkins Recreational Vehicles Inc
Bath, NY
05.2014 - 01.2018
- Negotiated bulk buy bids with vendors for profitability and sustainability.
- Conducted weekly and monthly inventory checks for accuracy and turnover.
- Designed merchandising displays to enhance retail profitability.
- Quoted, ordered, and sourced parts for internal and external customers.
- Provided updates on parts availability and service appointments.
Education
Bachelor of Business - Business Administration/Technology Management
SUNY College of Technology
05-2010
Skills
- Strong work ethic
- Time management
- Interpersonal skills
- Adaptability
- Analytical thinking
- Managing client relations
Certification
RVDA Certified Service Advisor/Writer
Timeline
Manager
Goody's Graphics LLC
02.2024 - Current
Service Advisor
Bob Johnson Auto Group
06.2021 - 11.2023
Assistant Service Manager
Wilkins Recreational Vehicles Inc
03.2019 - 05.2021
Business/Finance Manager
Wilkins Recreational Vehicles Inc
01.2018 - 03.2019
Parts Specialist
Wilkins Recreational Vehicles Inc
05.2014 - 01.2018
RVDA Certified Service Advisor/Writer
Bachelor of Business - Business Administration/Technology Management
SUNY College of Technology
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