Joseph Stromatt
IT Help Desk Specialist
Cullman,AL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Help Desk Specialist
Nan McKay and Associates
05.2021 - Current
- Enhanced customer satisfaction by promptly resolving technical issues and providing clear solutions.
- Responded to inquiries by phone, email and walk-up requests.
- Created user accounts and assigned permissions.
- Walked user through series of steps to determine problem and implement likely solution.
Tier I VIP Help Desk Team Lead
General Dynamics Information Technology
02.2018 - 08.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities.
- Trained new System Support Specialists by relaying information on company procedures, safety requirements, "white glove" customer service and delivered constructive criticism upon completion of job tasks.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
System Support Specialist
General Dynamics Information Technology
02.2018 - 10.2018
- Documented technology-related inquiries and fixes to compile knowledge-base resources.
- Performed technical support and troubleshooting services to optimize system performance.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Coordinated technical communications and instructions to improve organizational IT effectiveness.
IT Support Technician
Minden Medical Center
06.2015 - 09.2017
- Configured hardware, devices and software to set up work stations for employees.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Retail Sales Consultant
AT&T
12.2007 - 08.2013
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Determined solutions for clients promptly and professionally.
- Answered customer questions regarding merchandise and pricing.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Implemented needs-assessment tools to identify demand for services and products.
General Manager
Johnny's Pizza House, Inc
Shreveport, Louisiana
04.2000 - 06.2007
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Some College (No Degree) - History
University of Alabama At Huntsville
Huntsville, AL 08.2024 - Current
Associate of Science - General Studies
Wallace State Community College - Hanceville
Hanceville, AL 01.2022 - 05.2024
Network Technician Certificate - Computer Systems Networking and Telecommunications
Virginia College
Bossier City, LA 09.2014 - 05.2015
Skills
Restaurant Management
Retail Sales
Help Desk
Customer Service Expert
Desktop Support
Technical Documents Comprehension
Staff Education And Training
Remote Support
Service Desk Team Management
Workforce Planning
Adaptability
Attention to Detail
Team building
Timeline
Some College (No Degree) - History
University of Alabama At Huntsville
08.2024 - Current
Associate of Science - General Studies
Wallace State Community College - Hanceville
01.2022 - 05.2024
Help Desk Specialist
Nan McKay and Associates
05.2021 - Current
Tier I VIP Help Desk Team Lead
General Dynamics Information Technology
02.2018 - 08.2020
System Support Specialist
General Dynamics Information Technology
02.2018 - 10.2018
IT Support Technician
Minden Medical Center
06.2015 - 09.2017
Network Technician Certificate - Computer Systems Networking and Telecommunications
Virginia College
09.2014 - 05.2015
Retail Sales Consultant
AT&T
12.2007 - 08.2013
General Manager
Johnny's Pizza House, Inc
04.2000 - 06.2007
Similar Profiles
TFFANY WILLIAMSTFFANY WILLIAMS
Housing Specialist Supervisor at Nan McKay and AssociatesHousing Specialist Supervisor at Nan McKay and Associates
Camille RobinsonCamille Robinson
Program Director II at Nan McKay and Associates (NMA)Program Director II at Nan McKay and Associates (NMA)
LAKEIDRA ADAMSLAKEIDRA ADAMS
Customer Service Representative at Nan McKay and Associates (NMA)Customer Service Representative at Nan McKay and Associates (NMA)