Joseph Stulting
Lancaster,CA
Summary
Implemented effective management and administrative strategies to support organizational success and maximize profit potential.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
Apria Healthcare
Lancaster, CA, USA
10.2022 - Current
- As a Branch Manager I am accountable for total branch operations and the oversight of several key departments responsible for 5+ million in annual revenue in the DME and Healthcare Sector.
- I supervise 25+ employees reporting to me on key performance indicators such as YTD/YoY growth, Market Share, Client Care(customer service) as well as Sales/Marketing target and quotas.
- I utilize P&L reporting to identify and analyze my business and market trends to ensure revenue growth while attaining all budgeted metrics.
- Key departments under my direct supervision are as follows: Branch Logistics and Warehouse which process and deliver 75+ orders throughout the Antelope Valley daily.
- Administration and Patient Intake Care Coordination which handle and process 90+ intakes for creation daily in our service area.
- Sales and Marketing responsible for increasing KFP orders, referral relationships, attaining all sales quotas as well as identifying new referral sources.
- Being the branch manager, I am the key point of contact with our referral sources as well as hospital contracts.
- I have demonstrated hands in experience within all of these departments as well as the areas listed below: Payroll, Budget and P&L responsibilities, Insurance verification, Reimbursement knowledge, Equipment knowledge, Hospital agreement policies, Logistics management, HMDR licensee, Employee relations, Customer service, Fleet management, Contract negotiations, People management, Critical thinking and problem solving, Team building, Safety management, Routing and dispatching, Referral Sales and Marketing.
Hospital Manager
Valencia Veterinary Center
Valencia, CA, USA
07.2020 - 10.2022
- As a veterinary practice manager I was accountable for the overall performance in a fast paced hospital setting responsible for 4+ million in annual revenue.
- I was able to build and develop a 5 doctor practice with 15+ support staff members specializing in emergency care.
- I was responsible for client interactions including check in and check out.
- Verification of medical records for each patient and adjustments as needed including current health concerns and future treatment options.
- I was responsible for timely responses and ensuring correspondences directed to the doctors are inputted correctly to allow follow up is completed on time.
- I was the direct supervisor for the floor partners.
- I was responsible for staffing as well as ordering, receiving ensuring all SOP are followed including patient care as well as controlled drug reporting, invoicing, payments, hospital repair and upkeep and following all state and federal laws set forth by the VMB.
- Creation and implementation of complex DVM scheduling to ensure correct coverages in our surgery suites as well as general patient care rooms.
- Service Sales and marketing.
- Staff training and certification.
- Creation of all training materials.
General Manager/Multi-Unit
Petco Animal Supplies Inc.
Palmdale, CA, USA
11.2006 - 07.2020
- As a Store Manager I was responsible for oversight of all departments with an annual revenue of 3+ million.
- As a manager with an owners mindset I successfully lead a team of 15+ employees who demonstrated efficient team building while creating a winning culture.
- My daily tasks included: Cash handling and banking, Loss Prevention and detection, Ordering of store supplies while maintaining a budget, Inventory management and control, Providing industry leading customer service, Service sales and marketing for local stores, Setting goals for my partners and coaching as needed, Hiring and training top talent identified through extensive hiring processes, Creating a selling culture where the store becomes the main destination for guests, Meeting or exceeding all company sales goals in a timely manner, Reviewing P&L reports monthly and identifying areas needing to be adjusted to maintain a profitable business.
- Multi-store management for five years consisting of managing 5-8 stores in a sub market.
Education
High school diploma - undefined
Charter Oak High School
Covina, CA06.2000
Skills
Program management
Territory management
Quality Assurance
Sales experience within healthcare
Communication skills
Management (15 years)
Visual merchandising
Employee Orientation
Strategic planning
Administrative experience
Human Resources
Cycle counting inventory management
Team motivation (leadership skill)
Profit & Loss statement
Reputation management
Strategic management
Employee Evaluation
Payroll processing
Recruiting
Repair
Process Improvement
Driving
Patient interaction
Sanitation procedures
Restoration industry experience
Materials handling
Warehouse supervisor experience
Merchandising
Databases
Planograms
Microsoft Office
Dispatching
Dispatch software communication
Maintaining patient confidentiality
Painting
Word processing
Order fulfillment
Productivity software
Attention to detail
Phone call management
Management
Budget control
Office Management
Emergency scheduling
ICD-10
Installation (8 years)
Staff development
Presentation creation
Customer relationship building
Microsoft Outlook
Collaborate with healthcare professionals
Event Planning
Time management
Drywall Experience
Hiring
Hospice care
Community relationship building
Inventory management
Change Management
Technical Proficiency
Petco Store General Manager since 2012
Animal Care
Drywall
Repair (10 years)
Forecasting
QuickBooks
Animal Care (10 years)
Organizational skills
Restoration
Multiple Location Management
Accounting
Microsoft Word
Upselling
Project leadership
Customer service
Microsoft Excel
Customer complaint resolution
Staffing management
Schedule management
Accounts Receivable
Phone communication
Community care (work setting)
Workflow management (operations management method)
Maintenance management
Business management
Conflict Management
Account management
Payroll
Computer operation
Achieving HIPAA compliance
Facilities management
Assistant Manager Experience
Payroll systems implementation
Retail Management
Profit and loss analysis
Retail Sales
Excel data analysis
Medical claims processing
Profit & Loss
Regulatory compliance
Organizational budget management
Managing budgets in a finance role
Managing patient records
Team Management
Sales
Plumbing Experience
Maintenance
Time & attendance systems
Hospice experience
End-of-life care
Senior leadership
Multiple Location Management (5 years)
Medical scheduling
Construction painting
Mentoring
Financial Report Writing
Installation
Store management
Certification
- Driver's License
- HMDR Exemptee, State license allowing me to sell Home medical devices
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Branch Manager
Apria Healthcare
10.2022 - Current
Hospital Manager
Valencia Veterinary Center
07.2020 - 10.2022
General Manager/Multi-Unit
Petco Animal Supplies Inc.
11.2006 - 07.2020
High school diploma - undefined
Charter Oak High School