Joseph Stumpo
Staten Island,New York
Summary
Accomplished Security Sergeant Administrator at NYU Langone Brooklyn, adept in CCTV monitoring and staff management. Excelled in developing security protocols and training programs, significantly enhancing team efficiency and safety procedures. Proven track record in incident reporting and investigative procedures, ensuring a secure environment for all.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Sergeant Administrator
NYU Langone Brooklyn
05.2019 - Current
- Collaborated with local law enforcement agencies, ensuring timely response to security incidents.
- Assisted in the development of efficient policies and protocols to minimize security breaches.
- Improved employee awareness of safety procedures through regular training sessions and presentations.
- Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
- Managed incident reports, contributing to data-driven improvements in overall security operations.
- Utilized strong communication skills when liaising with other departments on matters related to safety and security planning.
- Evaluated performance metrics of junior personnel, providing constructive feedback aimed at improving individual job performance as well as overall team efficiency.
- Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time.
- Trained and supervised new security professionals to maximize performance and understanding of protocols.
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Responded to emergencies such as building alarms, accidents and criminal concerns.
- Enhanced security measures by implementing thorough patrolling routines and surveillance systems.
- Supervised intake of patient property on a daily basis
Security Officer
Madison Square Garden Co
12.2016 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Officer
Citi Field
04.2016 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Fire Safety Associate
On Guard Management
03.2015 - 09.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Trained and mentored junior staff on customer service strategies and techniques.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Business Development Advisor
1-800 Accountant
01.2014 - 02.2015
- Identified new market opportunities for increased profitability and growth.
- Fostered long-term relationships with key clients for enhanced customer retention.
- Streamlined internal processes to improve overall efficiency in business development activities.
- Negotiated contracts for optimal terms, ensuring maximum benefit for the organization.
- Proactively sought out potential clients through networking events, conferences, and industry gatherings.
- Maintained detailed records of client interactions and progress toward sales goals, enabling accurate forecasting and informed decisionmaking.
- Used SalesForce to handle current portfolio and prospective leads.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Proactively managed client correspondence and recorded tracking and communications.
Loss Prevention Associate
Honor Guard Security
10.2012 - 01.2014
- Strengthened internal controls by performing thorough background checks on prospective employees as part of the hiring process.
- Played a key role in emergency response efforts, ensuring the safety of all personnel and minimizing property damage whenever possible.
- Contributed to positive store performance by collaborating with team members to achieve loss prevention targets consistently.
- Provided support during internal audits, addressing any identified discrepancies or weaknesses in loss prevention efforts promptly.
- Assisted law enforcement officials in apprehending suspects when needed, acting as a reliable liaison between the store and local authorities.
- Collaborated with management to develop and implement loss prevention strategies, resulting in minimized theft incidents.
- Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.
- Assisted in the successful recovery of stolen merchandise through prompt identification, reporting, and intervention during theft attempts.
- Supported store management in resolving customer disputes related to suspected fraudulent transactions or other security concerns.
- Provided loss control reporting for prospects and clients.
- Enhanced store safety for employees and customers by identifying potential hazards and addressing them promptly.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ08.2024
Skills
- Workplace Safety
- CCTV Monitoring
- Report writing abilities
- Security Protocols
- Incident Reporting
- Alarm systems
- Administrative Management
- Administrative Oversight
- Security personnel training
- Investigative procedures
- Staff Management
- Fire Prevention and Safety
Certification
- Persuasive Coaching Certificate
- Foundations of Crisis Management and De-escalation Certificate
- Excellence in Bariatric Care: Sensitivity Awareness Certificate
- Managing Organizational Change for Managers Certificate
- Leading and Working in Teams Certificate
- IT and Cybersecurity Risk Management Certificate
- EPIC Enhancements
- Decision Making in High Stress Situations
- Daniel Pink-Motivation Certificate
Timeline
Security Sergeant Administrator
NYU Langone Brooklyn
05.2019 - Current
Security Officer
Madison Square Garden Co
12.2016 - 04.2020
Security Officer
Citi Field
04.2016 - 04.2020
Fire Safety Associate
On Guard Management
03.2015 - 09.2018
Business Development Advisor
1-800 Accountant
01.2014 - 02.2015
Loss Prevention Associate
Honor Guard Security
10.2012 - 01.2014
Bachelor of Science - Business Administration And Management
University of Phoenix