Joseph S. Ungaro

2024/2025 SORL Store Director program. Served as an Assistant Store Director at several H-E-B locations. Managed as a perishable leader (deli, bakery, meat market, seafood, produce, E-store, and floral). Managed as a Centerstore Leader (Grocery, Beer & Wine, Drug/GM). Responsibilities included managing hourly and salaried workforces to achieve performance metrics for each department, such as in-stocks, hospitality, sanitation, quality, planning, efficiency, effectiveness, and merchandising.

• Created a process in the E-store to improve efficiency during the holiday season, which was recognized by the regional vice president as a proven process that became effective, increasing efficiency by 10%.

Placed in the E-store to improve Personal shoppers' efficiency when on the sales floor. Developed and implemented strategies to increase customer satisfaction and loyalty. Coached, mentored, and trained team members to improve their job performance.Analyzed customer feedback data to develop action plans for improving services offered.

Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services. Collaborated closely with team members to achieve project objectives and meet deadlines.

During my internship with H-E-B’s Store Operations team, I was tasked with identifying opportunities to improve communication across store locations in the Houston area. I led a region-wide initiative that involved designing and distributing a survey focused on communication preferences and challenges. The survey reached over 500 store employees, and I collected, analyzed, and synthesized the feedback to determine the most effective methods for cross-store communication. Based on my findings, I developed a set of actionable recommendations that I presented to leadership, contributing to enhanced communication strategies and operational alignment across multiple store teams.

As a Cross-Functional Representative, ensured smooth store operations, providing thorough customer service along with support across multiple departments. Responsibilities included assisting at the front end in cashiering and in customer interactions, supporting packaging and stocking efforts, rotating inventory for freshness purposes, and contributing to in-store production and to sanitation efforts. Teams that were from various departments collaborated well. They maintained a clean, organized, and for customers, friendly environment.,

Maintained cleanliness and maintained safety on the sales floor, and also perimeter areas, so that shoppers experienced positivity plus complied with standards. I did perform daily floor maintenance duties within a fast-paced environment then. This required attention to detail, and I was consistent throughout. Delivered superior customer service, also performed sanitation tasks, showing strong time management and the ability to adapt quickly to shifting priorities.

Delivered high-quality food and beverage service for private events and corporate functions.
Ensured timely setup, service, and breakdown of catering stations with professionalism.
Collaborated with kitchen staff and event coordinators to enhance guest experiences.
Demonstrated exceptional attention to detail and time management in fast-paced environments.