JOSEPH SUTTON
Stamford,USA
Summary
Solution driven professional with a keen interest in finance and consumer relations, adept at conflict resolution and enhancing guest satisfaction. Demonstrated ability to exceed goals, increase revenue, track trends, and optimize overall operations.
Overview
2
2
years of professional experience
Work History
Auditor
Marriott
Stamford
08.2023 - 05.2024
- Executed meticulous financial reconciliations, generating in-depth daily reports that provided crucial insights for strategic revenue analysis
- Developed forward-thinking strategies to elevate guest experiences, anticipating future industry trends and positioning the hotel for long- term success
- Optimized transaction processes, leveraging product knowledge and financial expertise to consistently surpass annual revenue targets by more than 50%
- Provide remote system training and support to newly hired trainees, successfully fostering a culture of improvement, accountability, and confidence
Front Desk Agent
Armon Hotel
Stamford
04.2022 - 06.2023
- Managed high-volume guest correspondence via various platforms (phone, with precision, ensuring prompt responses
- Maintained meticulous records, facilitating smooth shift transitions and guest follow-ups
- Pioneered a guest communication strategy, enhancing interaction efficiency and personalization
- Developed tailored recommendations, significantly improving guest experiences
- Implemented rigorous quality control measures, minimizing errors in reservations and billing
- Developed and launched a real-time guest feedback system, providing actionable insights for service enhancements and personalized guest experiences exponentially improving guest review scores by 25%
Auditor
Stamford Suites
Stamford
11.2021 - 02.2023
- Meticulously reviewed and balanced daily transactions, ensuring flawless financial records and compliance with accounting standards
- Successfully revived a 4-year financial deficit by introducing a proposal to restructure daily rates that increased overall sales and revenue by 75%
- Implemented new reconciliation techniques, significantly reducing errors and increasing overall financial reporting accuracy
Education
Bachelors - Communications
Central Connecticut State University
05.2006
Francis T Maloney High School
05.2002
Skills
- Consumer Support Services
- Effective Conflict Management
- Resource Allocation
- Trend Analysis
- Account Management
- Financial Reconciliation
- Communication
- Compliance Management
- Operations Optimization
- Remote Assistance
- Service Excellence
- Data Analysis
- Internal Auditing
Timeline
Auditor
Marriott
08.2023 - 05.2024
Front Desk Agent
Armon Hotel
04.2022 - 06.2023
Auditor
Stamford Suites
11.2021 - 02.2023
Bachelors - Communications
Central Connecticut State University
Francis T Maloney High School