Joseph Swafford
Burtchville,MI
Summary
Experienced service advisor with a proven track record in customer satisfaction with great communication and team leadership skills. Committed to delivering high-quality results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Service Advisor
Suburban Ford of Romeo
Washington , MI
02.2024 - Current
- Provide accurate estimates for repair costs, labor times and parts prices to customers.
- Upsell additional products or services when appropriate.
- Engage in conversations with customers to understand needs, resolve issues and answer product questions.
- Develop strong relationships with customers by providing exceptional customer service.
- Resolve customer complaints in an efficient and courteous manner.
- Greet customers and address their needs in a professional manner.
- Review and complete service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Imlay City Ford
Imlay City, MI
10.2023 - 02.2024
- Ensured that all customer inquiries were handled promptly and accurately.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Manager
Grace Performance
Kimball, MI
02.2022 - 08.2023
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints quickly and effectively.
- Hired and trained service department staff to drive performance.
- Coordinated with the warranty department to process claims and provide customer support.
- Pitched in to complete various duties during peak periods or employee absences.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Service Advisor/Service Lane Manager
Fox Automotive Group
Rochester, MI
08.2013 - 01.2022
- Ensured that all customer transactions are accurately processed in a timely manner.
- Resolved conflicts between customers and staff professionally and courteously.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed customer feedback surveys regularly to evaluate overall satisfaction levels.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Fitzgerald High School
06-2006
Skills
- Listening skills
- Multitasking and organization
- Handling customer complaints
- Warranty claims process management
- Mechanical aptitude
- Customer retention
- Staff education and training
- Strong work ethic
- Excellent communication
- Workflow management
Timeline
Service Advisor
Suburban Ford of Romeo
02.2024 - Current
Service Advisor
Imlay City Ford
10.2023 - 02.2024
Service Manager
Grace Performance
02.2022 - 08.2023
Service Advisor/Service Lane Manager
Fox Automotive Group
08.2013 - 01.2022
High School Diploma -
Fitzgerald High School
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