Joseph Swain
Macon,GA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Berkle & Company Contractors, Inc.
Austell, GA
08.2023 - Current
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Analyzed data from process control systems to identify trends in product quality.
- Communicated effectively with third parties and partnered companies.
- Identified areas for improvement in existing processes, procedures, and equipment.
Package Handler
FedEx Ground
Macon, GA
06.2019 - 04.2023
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Organized packages according to type, size, destination, and other specifications.
- Labeled parcels accurately according to company guidelines.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Customer Service Representative
E.C. BARTON & COMPANY
Macon, GA
03.2022 - 05.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
Sales Associate
Lowes
Macon, GA
08.2021 - 03.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Associate of Applied Science - Accounting and Business Management
Central Georgia Technical College
Macon, GA05-2026
Some College (No Degree) - Electrical Engineering
Jones County High School
Macon, GASome College (No Degree) - Electrical Engineering
Georgia Southern University
Statesboro, GASkills
- Technical communication
- Proficient with microsoft office
- Efficient problem solving skills
- Effective communicator
- Recordkeeping
- Operate heavy machinery
Affiliations
- Apart of Youth Ministry
- Youth T-Ball Coach
Certification
- Forklift
- Bobcat
Timeline
Quality Control Inspector
Berkle & Company Contractors, Inc.
08.2023 - Current
Customer Service Representative
E.C. BARTON & COMPANY
03.2022 - 05.2022
Sales Associate
Lowes
08.2021 - 03.2022
Package Handler
FedEx Ground
06.2019 - 04.2023
Associate of Applied Science - Accounting and Business Management
Central Georgia Technical College
Some College (No Degree) - Electrical Engineering
Jones County High School
Some College (No Degree) - Electrical Engineering
Georgia Southern University