Sha-ree Michelle Swallers
Sesser,IL
Summary
Skilled in confidentiality and effective communication, I excelled at the Illinois Department of Human Services by streamlining application processes and enhancing safety protocols. My adaptability and accuracy improved client service and operational efficiency, showcasing my ability to manage critical situations and detailed assessments.
Overview
14
14
years of professional experience
Work History
Public Aid Eligibility Assistant
Illinois Department of Human Services
12.2022 - Current
- Assisted caseworkers in managing high-volume caseloads, effectively prioritizing tasks to meet deadlines and maintain efficient workflow.
- Demonstrated adaptability and flexibility in managing fluctuating caseloads, program changes, and shifting priorities as needed.
- Assisted clients with accurate eligibility form, application and document completion.
- Attended regular professional development workshops to enhance expertise in relevant policies, regulations, software systems, and industry trends.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Provided ongoing support to newly-hired Eligibility Assistants through mentorship, training sessions, and sharing best practices from personal experience.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
- Resolved discrepancies with client applications to verify eligibility.
- Enhanced payroll efficiency with meticulous record-keeping and accurate timesheet submissions.
Security Therapy Aid I
Illinois Department of Human Services
03.2011 - 12.2022
- Maintained a safe environment for patients and staff by promptly responding to security incidents and emergencies.
- Served as a liaison between clinical staff, law enforcement agencies, families, and other stakeholders regarding patient care coordination or any security issues that arose during their stay at the facility.
- Supported patients'' reintegration into the community by facilitating group sessions on social skills and coping strategies.
- Contributed to the development of facility policies and procedures related to safety and security measures based on best practices in the field.
- Ensured confidentiality of sensitive information by consistently enforcing HIPAA regulations within the workplace.
- Developed rapport with patients through active listening and genuine empathy, fostering a supportive therapeutic environment.
- Conducted thorough room searches as needed to identify contraband or potential hazards within the facility.
- Collaborated with fellow Security Therapy Aides to ensure a consistent approach among team members when addressing patients'' needs and maintaining facility safety.
- Administered medication to patients under medical supervision, adhering to strict protocols to ensure proper dosage and administration.
- Improved patient adherence to treatment plans by providing consistent guidance, encouragement, and reinforcement of positive behaviors.
- Managed challenging situations involving aggressive or uncooperative patients through verbal de-escalation techniques or physical restraint when necessary while maintaining patient dignity.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
Education
High School Diploma -
Penn Foster
Herrin, IL05-1998
Skills
- Confidentiality
- Accuracy and thoroughness
- Effective communication skills
- Documentation and paperwork
- Data entry
- Application review
- Social services
- Application assessment
Timeline
Public Aid Eligibility Assistant
Illinois Department of Human Services
12.2022 - Current
Security Therapy Aid I
Illinois Department of Human Services
03.2011 - 12.2022
High School Diploma -
Penn Foster
Similar Profiles
Haley DavisHaley Davis
Home Health Aide at State of Illinois-Department of Human ServicesHome Health Aide at State of Illinois-Department of Human Services
Anidra N. YarbroughAnidra N. Yarbrough
Human Service Caseworker at Illinois Department of Human ServicesHuman Service Caseworker at Illinois Department of Human Services
Ramon TavarezRamon Tavarez
Qualified Intellectual Disability Professional at State of Illinois-Department of Human ServicesQualified Intellectual Disability Professional at State of Illinois-Department of Human Services