Summary
Overview
Work History
Education
Skills
Device Experience
Timeline
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Joseph Swank

New Braunfels,TX

Summary

Results-oriented professional with close to 10 years of experience and a proven knowledge of networking, firewalls, VPN, routing, load balancing, and more. Aiming to leverage abilities to successfully fill the role of Customer Success Engineer, NGFW with Palo Alto Networks

Overview

10
10
years of professional experience

Work History

Security Technical Specialist

BT Americas
11.2022 - Current
  • Department was moved from Rackspace to BT as part of a partnership, job duties remain unchanged from Rackspace.
  • Deliver support to customers via ticketing system and phones
  • Configure and troubleshoot firewalls, load balancers, and switches
  • Troubleshoot network connectivity issues
  • Work with other teams to resolve customer problems
  • P1 outage handling
  • RCA work
  • Global escalation point
  • Writing standards documentation
  • Maintenance preparation and quality checking maintenance plans

Senior Network Security Engineer

Rackspace Technology
10.2013 - 10.2022
  • Deliver support to customers via ticketing system and phones
  • Configure and troubleshoot firewalls, load balancers, and switches
  • Troubleshoot network connectivity issues
  • Work with other teams to resolve customer problems
  • P1 outage handling
  • RCA work
  • Global escalation point
  • Writing standards documentation
  • Maintenance preparation and quality checking maintenance plans

Education

Cisco CCNA -

Rackspace Open Cloud Academy
San Antonio, TX
08.2013

Skills

  • Firewalls
  • Teamwork
  • Time Management
  • Ability to Multitask
  • Load Balancing
  • Networking
  • Technical Communication Skills
  • Hardware and Software Updates

Device Experience

Cisco PIX, Cisco ASA, Cisco FTD, Juniper, Palo Alto, F5 AFM, F5 LTM, Citrix Netscaler, Brocade ADX, Cisco Nexus, Cisco Catalyst, Arrista

Timeline

Security Technical Specialist

BT Americas
11.2022 - Current

Senior Network Security Engineer

Rackspace Technology
10.2013 - 10.2022

Cisco CCNA -

Rackspace Open Cloud Academy

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Joseph Swank