Joseph Swetter
Quick Consign
Scranton,PA
1
Certification
3
years of professional experience
Ambitious Sports Management student skilled in football coaching, operations, ticket sales, and customer service. Proven ability to enhance team dynamics while developing strong communication, organization, and problem-solving skills. Seeking opportunities to leverage hands-on experience and contribute to success in the sports industry.
Work History
Football Coaching/Operations Intern
1 Year 2 Months- Collaborated with Lackawanna Falcons coaching staff under former NFL player Mark Duda to enhance football operations and player development.
- Filmed practices and games with drone technology, editing footage for player evaluations and strategic game planning.
- Created player highlight videos to support recruiting efforts.
- Coordinated event planning and logistics for football-related activities to ensure smooth execution.
Box Office Representative
6 Months- Processed ticket transactions, will call orders, cash and electronic payments to facilitate swift customer service.
- Provided assistance to fans regarding seating arrangements during events., ticketing issues, and general inquiries.
- Supported game day operations to optimize ticket sales and improve customer satisfaction.
Sports Card Handler
- Processed sports trading cards for online consignment listings and managed inventory for optimal presentation.
- Identified players, card sets, parallels, and other card details to ensure accuracy in listings.
- Organized inventory and handled collectible cards meticulously to maintain their condition and value.
Appointment Setter
7 Months- Generated over $20,000 in sales through effective lead generation, outreach, and appointment setting.
- Qualified leads by assessing potential clients' needs and interests in offered services.
- Prospected clients on Instagram, generating leads for YouTube automation and AI services.
Customer Experience Coordinator
1 Year- Oversaw front end operations to ensure excellent customer service and enhance positive shopping experience.
- Resolved customer concerns professionally to uphold high levels of customer satisfaction.
- Managed cash handling while ensuring accuracy in transaction procedures.
Education
BBA - Sports Management
Skills
Player scouting
Game strategy
Sports management
Event management
Ticket management
Lead qualification
Client relations
Content creation
Certification
- AOS Academy Sales Training
Timeline
Sports Card Handler
Quick Consign
10.2026 - CurrentRead More
Football Coaching/Operations Intern
Lackawanna College
08.2025 - 10.2026Read More
Appointment Setter
Clove Consulting
08.2025 - 03.2026Read More
Box Office Representative
Scranton Wilkes-Barre Railriders
04.2025 - 10.2025Read More
Customer Experience Coordinator
Weis Markets
01.2024 - 01.2025Read More
Marywood University
BBA from Sports Management
Read More