Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
21
21
years of professional experience
Work History
Manager
Check Valet
03.2023 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Cross-trained existing employees to maximize team agility and performance.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Above All Beauty
06.2011 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Manager
No Maintenance Decks
04.2008 - 06.2011
Enhanced team performance by implementing effective training strategies and management techniques.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
Co-Manager
84 Lumber Company
02.2004 - 08.2008
Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Achieved personal sales and profit targets according to sales plan created by manager.
Contributed to increased sales by maintaining a visually appealing and well-stocked sales floor.
Increased sales revenue by implementing strategic sales plans and fostering strong client relationships.