Joseph Tabano
Port Jefferson,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Skilled in fostering strong relationships and driving sales growth through analytical decision-making and effective communication.
Overview
21
21
years of professional experience
Work History
Manager
Above All Beauty
06.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed approximately 30 to 40 incoming calls and emails from customers daily.
Manager
No Maintenance Decks
04.2008 - 06.2011
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Sold and built orders.
- Delivered building material with 36' flatbed truck.
- Operated Forklift in warehouse and on deliveries.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
Co-Manager
84 Lumber Company
02.2004 - 08.2008
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Achieved personal sales and profit targets according to sales plan created by manager.
- Contributed to increased sales by maintaining a visually appealing and well-stocked sales floor.
- Increased sales revenue by implementing strategic sales plans and fostering strong client relationships.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Set up displays and signage to attract customers and boost sales.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Met with 5 to 6 vendors weekly to discuss new products and product knowledge.
- Kept a report with 40 customers I personally served.
Education
High School Diploma -
Longwood High School
Middle Island, NY06.2005
Skills
- Service Excellence
- Effective Team Leadership
- Prioritization and Time Management
- Analytical Decision-Making
- Effective Communication Skills
- Team Leadership
- Employee Training
- Process Optimization
- Shift scheduling
- Strategic Negotiation Skills
- Experienced in Operating Power Tools
- Forklift Operation Expertise
- Logistics Coordination
- Palletizing
- Microsoft powerpoint, excel, and Word
- Technical problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Earned highest marks for customer satisfaction, company-wide.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Sales Person of the Month for 18 months with 10 months being consecutive.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
"Quality means doing it right when no one is looking."
Henry Ford
Timeline
Manager
Above All Beauty
06.2011 - Current
Manager
No Maintenance Decks
04.2008 - 06.2011
Co-Manager
84 Lumber Company
02.2004 - 08.2008
High School Diploma -
Longwood High School
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