Summary
Overview
Work History
Education
Skills
Certification
Highlights for Software Support Specialist Role
Timeline
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Joseph Tafoya

Tempe,AZ

Summary

Self-motivated technical support professional with 10+ years of combined experience in data-center operations, software/hardware troubleshooting, and customer-focused service delivery. Known for clear communication with technical and non-technical stakeholders, proactive problem-solving, and implementing process improvements that streamline workflows. Brings proven analytical, planning, and multitasking abilities from both civilian data-center work and United States Air Force service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Communications Crew Lead

IES Communications
08.2023 - Current
  • Serve as first-line software/hardware support liaison for a multinational tech client’s data-center networking and server infrastructure.
  • Lead a 6-person team to install, replace, configure, and decommission Supermicro and Arista devices, documenting connectivity results and escalating issues as needed.
  • Troubleshoot fiber/copper connectivity (LC-LC, AOC, MTP-MTP, Cat-6 T568B), resolve anomalies using Fluke Network testing (>30,000 MPO fiber test passes), and maintain detailed records to meet compliance standards.
  • Collaborate across departments—networking, on-site cloud services, and data-center management—to resolve incidents quickly and meet service-level targets.
  • Mentor technicians on process improvements that improved cable-management consistency and reduced rework time.

Repiping Specialist

Advanced Plumbing & Piping
01.2023 - 07.2023
  • Delivered on-site technical guidance to homeowners, explaining complex plumbing issues in plain language.
  • Balanced multiple projects to meet deadlines and inspection standards.

Lead Plumbing Installer

Plumbing & A/C Medic
08.2021 - 08.2022
  • Oversaw full-home system installs and educated clients on system operation, emphasizing safety and preventive maintenance.
  • Tracked job data and materials to maintain accuracy in reporting and billing.

CNC Machine Operator Apprentice

American Manufacturing
08.2020 - 08.2021
  • Diagnosed equipment malfunctions, performed quality checks with precision tools, and adjusted G-/M-code to correct tool paths—preventing costly downtime.

Orientation Intern

Community College of Denver
09.2018 - 12.2019
  • Provided peer tech support to over 1,000 students for online portals and accounts.
  • Trained student staff on customer-service best practices, improving onboarding satisfaction scores.

Aerospace Propulsion Journeyman

United States Air Force
10.2014 - 09.2018
  • Led maintenance teams diagnosing and repairing jet-engine systems in high-pressure environments.
  • Ensured QA compliance during test-cell operations, preventing >$500K in component loss.

Education

Associate of Science - General Studies (focus in Java programming, computer hardware, biological sciences)

Community College of Denver
Denver, CO
01.2020

Skills

  • Software & Tools: MS Office Suite, basic Java, HTML, G/M-code editing, documentation & reporting tools
  • Networking/Hardware: Supermicro servers, Arista switches, fiber & copper connectivity, Fluke testing
  • Troubleshooting & Root-Cause Analysis
  • Process Improvement
  • Incident Resolution
  • Customer Service & User Support
  • Clear verbal/written communication
  • Time management
  • Team collaboration
  • Documentation and reporting

Certification

  • OSHA 30-Hour Construction Safety & Health (2025)
  • OSHA 10-Hour Construction Safety & Health (2024)

Highlights for Software Support Specialist Role

  • Demonstrated ability to explain technical concepts to non-technical audiences (clients, students, cross-departmental teams).
  • History of process improvement initiatives that increased efficiency and consistency.
  • Advanced analytical skills developed in both data-center troubleshooting and military QA work.
  • Adaptable learner, quickly mastering new tools, procedures, and compliance standards.

Timeline

Communications Crew Lead

IES Communications
08.2023 - Current

Repiping Specialist

Advanced Plumbing & Piping
01.2023 - 07.2023

Lead Plumbing Installer

Plumbing & A/C Medic
08.2021 - 08.2022

CNC Machine Operator Apprentice

American Manufacturing
08.2020 - 08.2021

Orientation Intern

Community College of Denver
09.2018 - 12.2019

Aerospace Propulsion Journeyman

United States Air Force
10.2014 - 09.2018

Associate of Science - General Studies (focus in Java programming, computer hardware, biological sciences)

Community College of Denver

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