Joseph Takeli
Tampa,FL
Summary
Customer satisfaction-driven IT Technical Support professional with 10+ years of experience in software analysis and support. Good understanding of relational databases, Microsoft IIS, Linux architecture, command Line and Shell Scripting. Versatile and fast learner, available to work night shifts and remotely.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Wolters Kluwer Financial Services
10.2014 - 01.2025
- Resolved technical and functional issues for clients and IT personnel using Auditing software, enhancing user satisfaction and system functionality.
- Provided in-depth product knowledge to support client inquiries, ensuring accurate information delivery and issue resolution.
- Conducted training sessions for new team members on troubleshooting techniques and customer service best practices.
- Collaborated with cross-functional teams to improve service processes, increasing efficiency in issue resolution workflows from risk assessment to implementation tracking.
- Subject matter expert with 360 reports, a proprietary reporting system based on Word template.
Education
Bachelor of Science - Information Systems - Database Administration
Strayer University
Tampa, FL09-2012
No Degree - Customer Service
Certificate of Completion - Customer Service Academy
Tampa, FL07-1997
Master of Arts - Master’s Degree in Business Law And Judicial Syst.
National University of Benin
Cotonou, West Africa09-1995
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Communication Skills (English & French)
- Good understanding of relational database
Timeline
Technical Support Representative
Wolters Kluwer Financial Services
10.2014 - 01.2025
Bachelor of Science - Information Systems - Database Administration
Strayer University
No Degree - Customer Service
Certificate of Completion - Customer Service Academy
Master of Arts - Master’s Degree in Business Law And Judicial Syst.
National University of Benin
Volunteer Activities
January 2010 to Present:
- Founder and Manager of the New Hope for Togo Foundation, a non-profit foundation that provides wheelchairs to people with Mobility Impairment in Togo, West Africa.
- Successfully raised funds for the tuition of 20 handicapped students in Togo.
- Provide wheelchairs to the handicapped
- Manager of the YouTube Channel togoforum on Political and Cultural issues of Togo
Similar Profiles
Dorka TóthDorka Tóth
Analyst at Wolters Kluwer Financial Services RomaniaAnalyst at Wolters Kluwer Financial Services Romania
Anirudh SinghAnirudh Singh
Technology Implementation Manager at Wolters Kluwer Financial ServicesTechnology Implementation Manager at Wolters Kluwer Financial Services
Boglarka KovacsBoglarka Kovacs
Content Management Manager - Regulatory Compliance Management at Wolters Kluwer - Financial Services SolutionsContent Management Manager - Regulatory Compliance Management at Wolters Kluwer - Financial Services Solutions
Chalette FrazierChalette Frazier
Teacher at McCloud Head StartTeacher at McCloud Head Start
Mang Sabrina XiaoMang Sabrina Xiao
Founder at The Matcha PracticeFounder at The Matcha Practice