JOSEPH TAKELI
Technical Support Representative
Tampa,FL
Overview
16
16
years of professional experience
Work History
Technical Support Representative
Wolters Kluwer Financial Services
Tampa, FL
10.2014 - 01.2025
- Resolved technical and functional issues for clients and IT personnel using Auditing software, enhancing user satisfaction and system functionality.
- Supported auditing software known as TeamMate.
- Provided in-depth product knowledge to support client inquiries, ensuring accurate information delivery and issue resolution.
- Conducted training sessions for new team members on troubleshooting techniques and customer service best practices.
- Collaborated with cross-functional teams to improve service processes, increasing efficiency in issue resolution workflows from risk assessment to implementation tracking.
- Subject matter expert with 360 reports, a proprietary reporting system based on Word template.
Founder and Manager
New Hope for Togo Foundation
01.2010 - Current
- Company Overview: a non-profit foundation that provides wheelchairs to people with Mobility Impairment in Togo, West Africa.
- A non-profit foundation that provides wheelchairs to people with Mobility Impairment in Togo, West Africa.
- Manager of the YouTube Channel togoforum on Political and Cultural issues of Togo.
Timeline
Technical Support Representative
Wolters Kluwer Financial Services
10.2014 - 01.2025
Founder and Manager
New Hope for Togo Foundation
01.2010 - Current
Similar Profiles
Dorka TóthDorka Tóth
Analyst at Wolters Kluwer Financial Services RomaniaAnalyst at Wolters Kluwer Financial Services Romania
Anirudh SinghAnirudh Singh
Technology Implementation Manager at Wolters Kluwer Financial ServicesTechnology Implementation Manager at Wolters Kluwer Financial Services
Joseph TakeliJoseph Takeli
Technical Support Representative at Wolters Kluwer Financial ServicesTechnical Support Representative at Wolters Kluwer Financial Services
Boglarka KovacsBoglarka Kovacs
Content Management Manager - Regulatory Compliance Management at Wolters Kluwer - Financial Services SolutionsContent Management Manager - Regulatory Compliance Management at Wolters Kluwer - Financial Services Solutions
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design