Joseph Talamantes
Hacienda Heights,CA
Summary
Dynamic Front End Associate with a proven track record of delivering exceptional customer service and driving sales. Skilled in digital shopping strategies and proficient in cash handling operations. Known for fostering strong team collaboration and resolving customer issues efficiently.
Ambitious and energetic professional with strong communication skills and passion for delivering excellent customer service. Known for positive attitude, ability to engage with others, and commitment to creating memorable customer experiences.
Possesses extensive and in-depth knowledge and expertise in the fields of law and security operations, this knowledge spans criminal law, civil law, security and loss prevention.
Overview
6
6
years of professional experience
Work History
Security Officer/Asset Protection Manager
Goldstar Security Patrol Services
El Monte , California
12.2024 - Current
- Documented security-related situations and submitted in-depth reports to superiors.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Identified suspicious activity to determine appropriate response.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Patrolled crowds during events to preserve order and promote security.
- Assisted with crowd control during large events held at the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Front End Associate/Digital Shopper
Walmart
Diamond Bar, California
05.2023 - 12.2024
- Shopped for customers, ensuring excellent customer service, and excellent quality of the items, all in a timely manner.
- Assisted customers in locating merchandise, answering questions, and resolving concerns efficiently.
- Promoted and presented products to customers, highlighting features and benefits.
- Communicated clearly with team members to facilitate customer service and store operations.
- Demonstrated ability to develop and implement digital shopping strategies to increase customer engagement and loyalty.
- Developed excellent organization skills to manage multiple tasks simultaneously, ensuring all items were correctly packed for delivery.
- Assisted in the management and resolution of customer billing and payment issues.
- Provided exceptional customer service, ensuring satisfaction and retention of clients.
- Monitored performance metrics such as website traffic, conversion rate, and ROI across multiple channels.
- Reported potential security concerns to supervisors promptly.
Asset Protection Manager
Goldstar Security Patrol Services
El Monte , California
01.2022 - 06.2024
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Conducted investigations of shoplifting incidents and employee theft cases.
- Ensured compliance with federal, state and local laws and regulations relating to asset protection.
- Apprehended trespassers and rule violators and removed from premises.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Coordinated efforts between multiple locations when responding to large scale incidents involving assets or property damage.
- Researched and closed cases involving criminal activity.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
- Collaborated with law enforcement to resolve escalated situations.
- Drafted and documented security procedures, policies and standards.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Accounted for store cash through daily tallies and frequent audits.
- Provided guidance and assistance in resolving disputes between customers or employees.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
- Achieved decrease in incidents.
- Trained personnel on proper asset protection procedures and techniques.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
Front End Associate
Walmart
Diamond Bar, California
11.2020 - 04.2022
- Attended training to refresh on current procedures and learn process improvements
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Built and maintained positive working relationships with co-workers
- Developed strong customer service skills by providing efficient and accurate service
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided excellent customer service by greeting customers and offering assistance
- Enforced store safety and cleanliness standards, reducing hazards
Seasonal Store Associate
Target
Diamond Bar, California
11.2019 - 12.2019
- Used sales tactics to sell products to customers and increase store sales
- Greeted customers and answered questions, assisting with needs and finding items
- Processed cash and credit payments with accurate cash-handling
Education
California Guard Card - Powers To Arrest: Use of Force
Public Safety Institute
Commerce, CA02-2025
Associate in Science (A.S.) - Administration of Justice
Mt San Antonio College
Walnut, California06.2023
Skills
- Cash counting machine operations
- Team Oriented
- Product Knowledge
- Stocking and Replenishing
- Cleaning and Sanitizing
- Identification Checks
- Issue Resolution
- Money Handling
- Credit and Cash Transactions
- Liquor Law Compliance
- Customer Service
- Time management
- Team contribution
- Security Guard Card
- Conflict de-escalation
- Loss prevention strategies
- Team Leadership
- Decision-Making
- Verbal and Written Communication
- Complex Problem Solving
- Goal setting
- Strategic planning
- Negotiation
- Meeting deadlines
- Surveillance monitoring
- Incident reporting
- Crowd control
- CCTV monitoring
- Asset protection
- Criminal investigation
- Surveillance
- High level of integrity
- Crime prevention
- Attention to detail
- Fraud prevention
- Retail Theft Prevention
- Internal audits
- Investigation procedures
Timeline
Security Officer/Asset Protection Manager
Goldstar Security Patrol Services
12.2024 - Current
Front End Associate/Digital Shopper
Walmart
05.2023 - 12.2024
Asset Protection Manager
Goldstar Security Patrol Services
01.2022 - 06.2024
Front End Associate
Walmart
11.2020 - 04.2022
Seasonal Store Associate
Target
11.2019 - 12.2019
California Guard Card - Powers To Arrest: Use of Force
Public Safety Institute
Associate in Science (A.S.) - Administration of Justice
Mt San Antonio College