Dynamic and results-oriented with experience across various roles. Has excelled in team leadership and customer service, significantly enhancing shopping experiences and operational efficiency. Skilled in forklift operation and adept at fostering positive work environments. Proven track record of contributing to company growth and achieving performance targets. Capable leader with great conflict resolution talents. Proven success in production and crew lead roles.
Overview
9
9
years of professional experience
Work History
Drywall Laborer
A+ Everything
11.2023 - 05.2024
Ensured proper installation by adhering to building codes and industry standards for drywall construction techniques.
Minimized downtime between tasks through proactive equipment maintenance and tool organization, ensuring constant productivity on the job site.
Maintained strong working knowledge of industry trends, products, and best practices for continuous improvement in drywall labor performance levels.
Maximized client satisfaction by addressing questions, concerns, or requests promptly and professionally throughout the construction process.
Assembly Line Operator
Masonite International Corp
03.2022 - 10.2023
Completed durable assemblies and subassemblies with hand and power tools.
Assembled components with minimal supervision, consistently meeting and exceeding our target numbers each day..
Achieved minimal product defects through meticulous attention to detail during both manual assembly tasks as well as machine-assisted processes.
Conducted quality assurance inspections on finished components and identified issues.
Contributed to company-wide cost reduction efforts by identifying inefficiencies within the assembly process and proposing targeted solutions.
Completed assembly tasks efficiently while maintaining a high level of accuracy, contributing to on-time delivery of products.
Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
Continuously checked products for quality assurance according to strict guidelines.
Shipping and Receiving Lead
Sugar Creek Packing
05.2020 - 02.2022
Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
Contributed to overall company growth and success consistently meeting performance targets.
Pulled, verified, and packaged items for shipment.
Operated forklifts, lift trucks, and hand trucks to move items around warehouse, and load and unload trucks..
Stacked and stored pallets at end of shift to keep warehouse clean and organized.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Trained new team members on company policies and procedures, fostering a positive work culture within the department.
Customer Service Representative
NPC Pizza Hut
06.2015 - 07.2017
Responded to customer orders over the phone.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Met customer call guidelines for service levels, handle time and productivity.
Exhibited high energy and professionalism when dealing with clients and staff.
Grocery Store Associate
Ron's Supermarket
01.2015 - 09.2015
Provided positive customer service by addressing concerns promptly and professionally, resolving issues effectively.
Contributed to store cleanliness and organization by regularly stocking shelves, rotating products..
Collaborated with team members to maintain a well-stocked, clean, and organized store environment.
Assisted customers with locating items, answering questions, and bagging their groceries for them, resulting in a positive shopping experience.
Greeted customers and provided prompt and courteous service.
Removed trash, swept, mopped floors, and other janitorial duties.