Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

JOSEPH TAPORCO

MANCHESTER,CT

Summary

Dynamic administrative professional with proven expertise in calendar management and communication skills at Vernon Public Schools. Successfully streamlined operations, enhancing office efficiency and supporting school-wide events. Adept at problem-solving and budget tracking, fostering strong relationships with staff and parents to ensure a welcoming environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant to Principal

Vernon Public Schools - Northeast School
Vernon, CT
11.2022 - Current
  • Manage the principal’s calendar, schedule meetings, and coordinate daily administrative operations.
  • Prepare, proofread, and distribute internal and external communications, reports, and confidential documents.
  • Maintain accurate student and staff records, manage attendance, and oversee enrollment/withdrawal documentation.
  • Greet and assist students, parents, and visitors, ensuring a welcoming and professional front office environment.
  • Coordinate substitute coverage, track staff attendance, and assist with payroll and timekeeping records.
  • Handle school communications including newsletters, announcements, and event coordination.
  • Process purchase orders, track budgets, and manage collection and deposit of school funds.
  • Support planning and execution of school-wide events, standardized testing, and staff meetings.
  • Serve as a liaison between school leadership, faculty, parents, and district personnel.
  • Maintain confidentiality and professionalism in handling sensitive student and staff information.

CUSTOMER SERVICE REPRESENTATIVE

NZXT
City of Industry, CA
02.2020 - 10.2022
  • Respond to customer inquiries via Zendesk, live support chat, or phone calls.
  • Accurately create or modify new/existing orders.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results.
  • Assist with package tracking and delivery information.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

CUSTOMER SERVICE REPRESENTATIVE

AAA CLUB ALLIANCE
Manchester, CT
07.2018 - 10.2019
  • Assessed customer needs and upsold products and services to maximize membership sales.
  • Cultivated impactful relationships with repeat clients and maintained contact from start to finish.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated, coached and mentored several new hires in multiple positions.

SALES AND SUPPORT ASSOCIATE

AT&T Wireless
Manchester, CT
03.2017 - 07.2018
  • Provided diagnostic evaluation of all electronic products sold within the store.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Troubleshoot customers electronic devices, such as cell phones, tablets, personal computers, and hot spots.
  • Led a sales team to sign up small businesses.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.

SALES AND SUPPORT ASSOCIATE

T-Mobile US Inc
Manchester, CT
06.2014 - 04.2017
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.

CALL CENTER REPRESENTATIVE

Ticketnetwork
South Windsor, CT
11.2010 - 04.2014
  • Assisted 500+ callers per week in fast-paced environment.
  • Interacted with customers on social media platforms, internal email clients, youtube videos, and various ticket-related forums.
  • Submitted technical support tickets through third party applications.
  • Communicated with various departments and agents using internal chat clients.
  • Multitasked customer inquiries, vendor relations, and inventory to fulfill customer needs.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Trained new employees on sales concepts and phone system processes to promote efficiency and productivity team-wide.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

High School Diploma -

Rockville High School
Vernon-Rockville, CT
06-2010

Skills

  • Calendar management
  • Document preparation
  • Attendance tracking
  • Communication skills
  • Time management
  • Problem solving
  • Budget tracking
  • Office organization
  • Records management systems
  • Executive management support

Certification

Notary Public, Connecticut

Accomplishments

  • Profile in Professionalism for Vernon Public Schools, SY 23-24

Timeline

Administrative Assistant to Principal

Vernon Public Schools - Northeast School
11.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

NZXT
02.2020 - 10.2022

CUSTOMER SERVICE REPRESENTATIVE

AAA CLUB ALLIANCE
07.2018 - 10.2019

SALES AND SUPPORT ASSOCIATE

AT&T Wireless
03.2017 - 07.2018

SALES AND SUPPORT ASSOCIATE

T-Mobile US Inc
06.2014 - 04.2017

CALL CENTER REPRESENTATIVE

Ticketnetwork
11.2010 - 04.2014

High School Diploma -

Rockville High School

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