Joseph Tate III
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
On The Vine Catering
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed wedding/banquet setup
Restaurant Crew Member
Chipotle
01.2021 - 06.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Floor Staff Member
Regal Cinemas
10.2019 - 05.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Ran the Coffee bar and the Juice bar
Customer Success Specialist
Tate Diagnostic Inc
01.2017 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Courtesy Clerk
Safeway
10.2017 - 10.2018
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
Education
Associate of Applied Science - Communications And Behavioral Science
Las Positas College
Livermore, CA05.2025
High School Diploma -
Dublin High School
Dublin, CA05.2019
Skills
- Staff Supervision/Management
- Customer Satisfaction
- Customer Relationship Management
- Customer Relations
- Staff Training
Timeline
Assistant Manager
On The Vine Catering
06.2021 - Current
Restaurant Crew Member
Chipotle
01.2021 - 06.2021
Floor Staff Member
Regal Cinemas
10.2019 - 05.2021
Courtesy Clerk
Safeway
10.2017 - 10.2018
Customer Success Specialist
Tate Diagnostic Inc
01.2017 - 08.2020
Associate of Applied Science - Communications And Behavioral Science
Las Positas College
High School Diploma -
Dublin High School
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