Negotiated pricing contracts with customers to maximize profits.
Reviewed monthly performance against targets set by management team.
Identified areas of improvement in existing processes and implemented solutions accordingly.
Developed and maintained relationships with key clients to ensure repeat business.
Performed regular follow-ups with prospects to close deals in a timely manner.
Generated new sales leads through cold calling and networking activities.
Maintained accurate records of all sales and prospecting activities.
Coordinated with other departments to ensure timely delivery of orders.
Facilitated hazard communication meetings between management personnel and front-line workers to discuss potential risks associated with particular tasks or processes.
Ensured that all employees had proper personal protective equipment available at their workstations.
Monitored employee performance to ensure compliance with safety regulations and company policies.
Developed and implemented safety policies and procedures to reduce workplace hazards.
Operations Director
Jbar Enterprises
Burnet
03.2023 - 03.2024
Developed and implemented operational policies and procedures to maximize efficiency.
Created reports detailing operational performance metrics such as cost savings, production output.
Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
Resolved customer complaints promptly and professionally.
Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
Implemented changes in processes or equipment based on feedback from customers or employees.
Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
Oversaw the hiring process for new staff members and trained them on operational protocols.
Implemented methods to increase profit, productivity, quality and service through proven management tactics.
Operations Director
Chick-fil-A
Marble Falls
04.2021 - 03.2023
Developed and implemented operational strategies to improve efficiency, reduce costs, and profitability.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Conducted market research to identify trends, opportunities, and threats in the industry.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Ensured compliance with local health department regulations regarding food safety standards.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Behavioral Support Specialist
Burnet Middle School
Burnet
01.2018 - 04.2021
Maintained accurate records of student progress using established documentation standards.
Implemented crisis prevention techniques when necessary, including de-escalation procedures.
Instructed staff members on how to utilize proactive strategies for addressing disruptive behaviors in the classroom environment.
Conducted functional assessments of student behaviors in order to identify the function of the behavior.
Developed and implemented behavior intervention plans for identified students.
Observed classrooms regularly to assess environmental factors that may affect student behavior.
Collaborated with multidisciplinary teams to develop treatment plans for students.
Participated in Individual Education Plan meetings to discuss student needs related to behavior.
Maintained accurate records regarding incidents, interventions, and outcomes related to student behaviors.
United States Army
Army
Fort Benning
05.2003 - 03.2018
Served as the Operation NCOIC. Responsible for all operations management practices, mission execution, and logistical needs for the Henry Caro NCO Academy.
Served as an Advanced Leader Course Instructor. Responsible for continuing education for Non-Commissioned Officers. Led career development, classroom, and field instruction.
I served as a Platoon Sergeant. Directly responsible for the operational efficiency, mission readiness, and general welfare of 36 soldiers during multiple combat tours.
I was assigned additional duty positions of Equal Opportunity Representative, Master Fitness Trainer, Master Resiliency Trainer, Unit Movement Officer, and Safety Officer.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.