Joseph Taylor
Foley,AL
Summary
Cybersecurity student with CompTIA Security+, A+, and ITF+ certifications. Hands-on experience in IT support, system administration, and troubleshooting. Skilled in networking, Active Directory, and end-user training. Strong communicator with a focus on customer support and security best practices.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Field Technician
Freelance/Field Nation
Foley, AL
02.2025 - Current
- Installed and maintained systems, networks, and printers.
- Resolved hardware/software issues and trained end-users.
- Supported disaster recovery planning and data backups.
Library Technical Assistant
Foley Public Library
Foley, AL
11.2024 - 04.2025
- Assisted patrons with technical issues and devices.
- Delivered group and 1:1 computer training sessions.
- Maintained public computer systems and performed troubleshooting.
Cell Phone Repair Technician
QuickFix
Foley, AL
06.2024 - 08.2024
- Repaired phones/computers and documented issues in ticketing system.
- Communicated solutions clearly to customers.
Education
Associate of Applied Science - Cybersecurity
James H. Faulkner State Community College
Bay Minette, AL01.2025
Skills
- Networking: TCP/IP, LAN/WAN, DNS, DHCP, VPN, Firewalls
- Systems: Windows Server, Linux, MacOS, iOS, Android
- Tools: Active Directory, VMware, Microsoft 365, ServiceNow
- Technical: Troubleshooting, Desktop Support, System Administration
- Professional: Customer Service, Training, Communication
Certification
- CompTIA Security+ (2025–2028)
- CompTIA A+ (2025–2028)
- CompTIA ITF+ (2023–Present)
- Apple Certified Mac Technician
Timeline
IT Field Technician
Freelance/Field Nation
02.2025 - Current
Library Technical Assistant
Foley Public Library
11.2024 - 04.2025
Cell Phone Repair Technician
QuickFix
06.2024 - 08.2024
Associate of Applied Science - Cybersecurity
James H. Faulkner State Community College