Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Generic
Joseph Testa

Joseph Testa

Store Manager
Lynn,MA

Timeline

Store Manager

Lids
05.2023 - 06.2025

Store Manager

Famous Footwear
05.2021 - 04.2023

Bachelor of Science - Business Management

Salem State University
01.2018 - 05.2020

Work History

Store Manager

Lids
05.2023 - 06.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Responsible for inventory control, cash control, and store opening and closing procedures.
  • Managed store employees in a fast-paced environment through positive reinforcement and selling techniques. Always recognize employees when they are doing outstanding work on the job.
  • Greeting customers when entering the store and always approaching them with a positive attitude ready to make recommendations and help find exactly what they are looking for.
  • Controlled loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Always reached company goals in sales, membership sign-ups, store conversion, and LY metrics.

Store Manager

Famous Footwear
05.2021 - 04.2023
  • Responsible for weekly visual merchandising to keep store visually appealing and fresh for customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Worked with customers one on one to find the perfect fit and style for them to love their purchase.
  • Kept logs of employee sales, returns/exchanges, and opening/closing receipts to confirm shrinkage and a well kept workplace.
  • Continually increase store metrics monthly/quarterly and steadily over LY by 20% in sales!

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Education

Bachelor of Science - Business Management

Salem State University
Salem, MA
01.2018 - 05.2020

Skills

  • Customer service
  • Problem-solving
  • Cash management
  • Multitasking and organization
  • Training and mentoring
  • Team leadership and coaching
  • Goals and performance
  • Outstanding communication skills

Summary

Dynamic Store Manager with a proven track record at Lids, Famous Footwear, Journeys, and Skechers. Enthusiastic about providing excellent customer service and getting to know customers on a personal level to help increase customer retention. Excels at building a reliable and well equipped team to meet store metrics and goals when I am not available at the store. Always focused on driving sales and maintaining high standards in store presentation for customers. Track record of achieving sales targets and optimizing store performance for employees and customers.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementCompany Culture

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