Joseph Thayer
Tampa,,FL
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Branch Manager
Sunstate Equipment Company
08.2021 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded; Maintained friendly and professional customer interactions; Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly; Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation; Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team; Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Account Representative
Visual Live
12.2019 - 04.2020
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges; Contacted customers to assess satisfaction and current needs.
Territory Manager
Mobile Mini, Inc.
07.2018 - 12.2019
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction; Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Development Manager
Well Service Group, Inc.
05.2016 - 01.2018
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect; Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business; Reached out to potential customers via telephone, email, and in-person inquiries.
Vice President, General Manager, and Shareholder
Thayer Power & Communication Construction Company
03.1996 - 01.2015
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success; Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction; Demonstrated proficient leadership skills to motivate employees and build competent teams; Collaborated with senior management to develop strategic initiatives and long term goals; Identified opportunities to improve business process flows and productivity.
Education
Chandler Gilbert Community College
Chandler, AZ 08.2019 - 05.2020
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Excellent work ethic
Strong team-builder
Timeline
Branch Manager
Sunstate Equipment Company
08.2021 - 09.2024
Account Representative
Visual Live
12.2019 - 04.2020
Chandler Gilbert Community College
08.2019 - 05.2020
Territory Manager
Mobile Mini, Inc.
07.2018 - 12.2019
Business Development Manager
Well Service Group, Inc.
05.2016 - 01.2018
Vice President, General Manager, and Shareholder
Thayer Power & Communication Construction Company
03.1996 - 01.2015